Modules Supported: Supply Chain ProductsContributions:• Acquired additional skill sets of Manufacturing module products• Supported client from different geographical regions• Provided cross skill training to technical teams on functional modules• Mentored the new hires till they attain a certain level of maturity• Worked closely with development, in planning, product enhancements and new features.• Part of Proactive knowledge Management.• Participated in testing… Show more Modules Supported: Supply Chain ProductsContributions:• Acquired additional skill sets of Manufacturing module products• Supported client from different geographical regions• Provided cross skill training to technical teams on functional modules• Mentored the new hires till they attain a certain level of maturity• Worked closely with development, in planning, product enhancements and new features.• Part of Proactive knowledge Management.• Participated in testing and implementation of interfaces within service request tools Show less

Project DetailsDuration: Sept 2014 to till dateClient: Actavis PLCRole: Sr. Project ManagerModules Supported: Sales, Procurement, Advance pricing and InterfacesManagerial Responsibilities Manage workforce resources and provide guidance on workforce planning Allocate requisite resources per priorities Manage the team and stand as the first point of contact to clients. Co- ordinate and collaborate within the team to provide effective customer… Show more Project DetailsDuration: Sept 2014 to till dateClient: Actavis PLCRole: Sr. Project ManagerModules Supported: Sales, Procurement, Advance pricing and InterfacesManagerial Responsibilities Manage workforce resources and provide guidance on workforce planning Allocate requisite resources per priorities Manage the team and stand as the first point of contact to clients. Co- ordinate and collaborate within the team to provide effective customer service. Manage escalation and resolution of production issues. Plan and promote change requests based on priority. Manage internal security and quality related documentation up to date. Conduct weekly status meeting within the team. Conduct monthly delivery meeting with Key stakeholders. Adhere to Quality process Maintain and renew MSA, SOW and required purchase orders for the project.Individual Responsibilities Handle sales, procurement and inventory related production support incidents. Design and support EDI interfaces like ORDERS, DESADV and INVOIC. Reconciliation using third-party tools like Insight and Rapid reconciler• Identify potential change required and implement them within a monthly production release cycle• Alternate point of contact for Manufacturing related incidents.• Review and implement user /group security based on the segregation of duties.• Create and update the knowledge repository.Project DetailsDuration :October 2013 to April 2014Client :British Sugar PLC- ABF GroupRole : Sr. Project ManagerModules Supported: Sales, Advance Pricing, EDI Manage budgets and timelines. Co- ordinate on-site and offshore teams Effective and timely resolution of client issues during CRP, GO-LIVE and Post – GO- LIVE support. Lead cross-functional efforts to solve production incidents, identify the root cause and drive accountability through influence. Understand and Map Client Requirement. Show less

Modules Supported: Inventory, Procurement, Sales, Advance Pricing, EDI and India Localization.• Managed all severity and escalated complex customer issues within guidelines, including cross functional issues.• Accountable for representing customer expectations and communicating to proper internal resources.• Capable of standing in for direct manager in customer escalations and critical accounts conference calls.• Product Support Specialist for Procurement Module.• Engage… Show more Modules Supported: Inventory, Procurement, Sales, Advance Pricing, EDI and India Localization.• Managed all severity and escalated complex customer issues within guidelines, including cross functional issues.• Accountable for representing customer expectations and communicating to proper internal resources.• Capable of standing in for direct manager in customer escalations and critical accounts conference calls.• Product Support Specialist for Procurement Module.• Engage with development as appropriate to review customer bug priorities.• Proactive in identifying customer needs and facilitate engagement of internal resources to ensure customer success.• Create/modify/review content within the Knowledge Management System.• Trained new hires in Sales, Inventory, Procurement, Advance pricing and India Localization.• Successfully Completed PRIMA training. Show less