• Collaborate with executive-level management in the development of performance goals and long-term operational plans• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration• Set strategic goals for operational efficiency and increased productivity• Work with project managers in the development of financial and budgetary plans• Analyze current operational processes and performance, recommending solutions for improvement when necessary• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs• Uphold organization policies and standards, ensuring legislative regulations are followed• Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment