Vinoth Kumar Email & Phone Number

Bengaluru, Karnataka, India

➢ Reset and restart OverView sessions for users from VmWare adminportal.➢ Password resets in Active Directory and account unlock after verification.➢ Send activation link to MyChart signup’s.➢ Troubleshooting Epic related issues used by Nurses and Doctors.➢ Troubleshooting Fluency tools (Used for transcription).➢ Routing tickets to the right team as per escalation matrix using JIRAticketing tool.➢ Co-coordinate with support teams for High-priority tickets and… Show more ➢ Reset and restart OverView sessions for users from VmWare adminportal.➢ Password resets in Active Directory and account unlock after verification.➢ Send activation link to MyChart signup’s.➢ Troubleshooting Epic related issues used by Nurses and Doctors.➢ Troubleshooting Fluency tools (Used for transcription).➢ Routing tickets to the right team as per escalation matrix using JIRAticketing tool.➢ Co-coordinate with support teams for High-priority tickets and follow upwith the team until the issue is fixed. Show less

Bengaluru, Karnataka, India

Worked on Windows Server, DHCP and Active Directory➢ Configure and link GPO➢ Configure IP range in DHCP.➢ Assigning static/reserved IP’s for computer and printer.➢ Taking server backup’s regularly and following restore process.➢ Map network shared drives to user using group policies.➢ Troubleshoot network related issues in user’s computer and reports tonetwork team with data.➢ Creating User's Accounts in Active Directory (AD)➢ Providing various access to… Show more Worked on Windows Server, DHCP and Active Directory➢ Configure and link GPO➢ Configure IP range in DHCP.➢ Assigning static/reserved IP’s for computer and printer.➢ Taking server backup’s regularly and following restore process.➢ Map network shared drives to user using group policies.➢ Troubleshoot network related issues in user’s computer and reports tonetwork team with data.➢ Creating User's Accounts in Active Directory (AD)➢ Providing various access to users in AD-like printer, Security groups etc.➢ Providing Admin access to user with approval.➢ Password reset for AD accounts and account unlock after properverification. Show less

Bengaluru, Karnataka, India

Experience in Active directory and Incident management➢ Providing Technical support for Sigma, Merck, and Egate users in themode of Outbound Calls, Chat, Email and Tickets using Jira and ServiceNow Ticketing Tool.➢ Troubleshooting Microsoft applications like Teams, Outlook etc.,➢ Co-coordinate with support teams for High-priority tickets and followup with the team until the issue is fixed➢ Following up high priority tickets and sending email to managementwith… Show more Experience in Active directory and Incident management➢ Providing Technical support for Sigma, Merck, and Egate users in themode of Outbound Calls, Chat, Email and Tickets using Jira and ServiceNow Ticketing Tool.➢ Troubleshooting Microsoft applications like Teams, Outlook etc.,➢ Co-coordinate with support teams for High-priority tickets and followup with the team until the issue is fixed➢ Following up high priority tickets and sending email to managementwith update and status.➢ Gather details from users for high priority tickets and update to theteam to process the ticket further➢ Creating User's Accounts in Active Directory (AD) and adding user todistribution list’s in Exchange server.➢ Creating and managing email accounts in O365.➢ Providing various access to users in AD-like printer, VPN, etc➢ Analyzing the D-Sat ticket from the console and sending reports to themanagement Show less

Bengaluru, Karnataka, India

Technical Support Engineer, International Voice Support➢ Providing technical support to Kuoni users via calls, chat andemails.➢ Unlock user accounts from Active directory and password reset➢ Creating user accounts in Active Directory.➢ Providing various access to users like VPN, Printers, SecurityGroups etc.,➢ Routing tickets to the right team as per escalation matrix usingServiceNOW ticketing tool.➢ Gather details from users for high priority tickets and… Show more Technical Support Engineer, International Voice Support➢ Providing technical support to Kuoni users via calls, chat andemails.➢ Unlock user accounts from Active directory and password reset➢ Creating user accounts in Active Directory.➢ Providing various access to users like VPN, Printers, SecurityGroups etc.,➢ Routing tickets to the right team as per escalation matrix usingServiceNOW ticketing tool.➢ Gather details from users for high priority tickets and informingIncident Management team and follow-up’s on high prioritytickets➢ Troubleshooting Microsoft Office applications issues. Show less

Mumbai, Maharashtra, India

Providing Technical Support for Iqor users.