Vincent Phang Email & Phone Number

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, My

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

⦿ Led, trained & managed 3 markets (Taiwan, Malaysia & North America Global Chain) with total of 25 executives⦿ Improved team overall QoQ conversion performance by 150% in Q4 2022, through several initiatives (product tiering, performance improvement plan, coaching and trainings)⦿ Awarded as the one and only Global Agoda Value Badge for H2 2022 (Employee that reflects & practices outstanding Agoda values) ⦿ Assigned as the project manager for Malaysia & North America’s Officevibe… Show more ⦿ Led, trained & managed 3 markets (Taiwan, Malaysia & North America Global Chain) with total of 25 executives⦿ Improved team overall QoQ conversion performance by 150% in Q4 2022, through several initiatives (product tiering, performance improvement plan, coaching and trainings)⦿ Awarded as the one and only Global Agoda Value Badge for H2 2022 (Employee that reflects & practices outstanding Agoda values) ⦿ Assigned as the project manager for Malaysia & North America’s Officevibe Project, improved overall score by 25% and awarded as the 2nd highest improvements in Partner Development team globally⦿ Ideation of experiments using A/B testing, lead and support experiments⦿ Analyzed macro and micro trends and presented analysis, insights and actionable plans to drive key business decision Show less

Kuala Lumpur, Malaysia

⦿ Overachieve in key KPI for H2 2021 (+10% vs targets)⦿ Involved in interview and hiring process. Interviewed over 100 candidates, onboarded & mentored 13 new joiners⦿ Provided mentorship & sales coaching for new hires & existing team members to ensure they have sufficient sales & product knowledge to support hotel partners’ growth

Kuala Lumpur, Malaysia

⦿ Contact high growth supply partners to highlight revenue growth opportunities and maximize value⦿ Achieved highest key KPI in the team for H1 2021 (+10% vs target) ⦿ Introduced a more effective new joiner onboarding plan and later got implemented to all other Partner Development markets globally ⦿ Selected as the first batch of mentee for the Agoda Partner Development mentorship programs⦿ Update market trends & insights weekly, successfully helped the team to improved… Show more ⦿ Contact high growth supply partners to highlight revenue growth opportunities and maximize value⦿ Achieved highest key KPI in the team for H1 2021 (+10% vs target) ⦿ Introduced a more effective new joiner onboarding plan and later got implemented to all other Partner Development markets globally ⦿ Selected as the first batch of mentee for the Agoda Partner Development mentorship programs⦿ Update market trends & insights weekly, successfully helped the team to improved individual & team performances Show less

Kuala Lumpur, Malaysia

⦿ Managed 64+ key and premium accounts by monitoring and driving their growth through strategic plans⦿ Increased portfolio revenue by 15% YoY in Q3 FY2019 through agent engagement activities, sales & marketing campaign, movie event and incentive program⦿ Developed new corporate leads and niche traffic by working with specialist agents to provide incremental revenue to the station⦿ Build rapport and maintain regular contact with key agency bosses and decision makers in all accounts… Show more ⦿ Managed 64+ key and premium accounts by monitoring and driving their growth through strategic plans⦿ Increased portfolio revenue by 15% YoY in Q3 FY2019 through agent engagement activities, sales & marketing campaign, movie event and incentive program⦿ Developed new corporate leads and niche traffic by working with specialist agents to provide incremental revenue to the station⦿ Build rapport and maintain regular contact with key agency bosses and decision makers in all accounts to maximize and expand revenue opportunities⦿ Oversee industry trends, evaluate competitors’ activities and practices, set price for products and services to ensure company gains market share and remains competitive in the market⦿ Managed crisis by handling issues and execute plans in the event of unexpected emergency situations during Covid-19 period⦿ Participated in trade and corporate events (MATTA Fair, Appreciation Events, Sport Events, etc) to ensure adequate branding for Emirates⦿ Contributed to various sets of weekly and monthly business reports to improve visibility of station performance to senior management and headquarters⦿ Selected as the event manager for Emirates' Agents Appreciation Dinner FY1920 Show less

Kuala Lumpur, Malaysia

⦿ Organized Apple's 2019 Trafalgar summer product launch event. ⦿ Managed to close a USD$3000 sale single-handedly with minimal supervision within short time frame⦿ Negotiated costs with suppliers in order to achieve marginal goal.⦿ Assisted in designing, creating and launching for travel manuals, sales collateral, new itineraries, products and services.

Kuala Lumpur, Malaysia

⦿ Analyzed the passengers satisfaction level and developed faster check-in solutions, which resulted in enhanced passengers experience and reduced complaints by 10%.⦿ Implemented efficiency and cost-saving organization practices to enhance the company work efficiency and quality.⦿ Supervised third party ground staff and made sure they execute tasks following the KLM guidelines and service of procedures.⦿ Built and maintained strong relationships with passengers, and turning them… Show more ⦿ Analyzed the passengers satisfaction level and developed faster check-in solutions, which resulted in enhanced passengers experience and reduced complaints by 10%.⦿ Implemented efficiency and cost-saving organization practices to enhance the company work efficiency and quality.⦿ Supervised third party ground staff and made sure they execute tasks following the KLM guidelines and service of procedures.⦿ Built and maintained strong relationships with passengers, and turning them into frequent flyer.⦿ Assisted in KLM Valentines day marketing campaign. Show less

Maldives

⦿ Acted as tour guide and led groups of 30+ people for different excursions.⦿ Handled guests' inquiries and provide exceptional customer service according to their needs.⦿ Built strong relationship with guests and upsell new tours to them.⦿ Solved unexpected problems, such as drowning guest. ⦿ Organized events and developed tour programming to enhance guest's experiences.

Bachelor'S Degree, International Tourism Management In Travel & Recreation Management (Hons), Cgpa 3.78

- First-Class Honours - Tertiary Merit Scholars - Achieved full Dean's List Awards

Bachelor'S Degree, Tourism And Travel Services Management

Dual Degree with Taylor's University, Malaysia.

Bachelor Of Science - Bs, Tourism

1 semester exchange under SHARE EU-ASEAN Scholarship.

Diploma, Tourism And Travel Services Management, Cgpa 3.87

- First-Class Honours - TCHT Award - Achieved full Dean's List Awards