Vinutha Shetty Email & Phone Number

Bangalore

• Key responsibilities include leading/managing the team and evaluating its performance through metrics, identifying gaps, executing continuous improvement plans leading to customer satisfaction
• Interact with Product Engineering/Product line Manager, R&D, and Developers to triage and close the loop on Defects, and issues raised internally or by customers
• Collaborate with Escalation Managers/Duty Managers to ensure all customers and internal escalations are closed loop end to end
• Working closely with the engineering team on bug cases raised via Jira for priority resolution
• Technical document tracking and feature on new version releases will be updated in the confluence portal for tracking

Bengaluru, Karnataka, India

• Technical Lead/Team Mentor
• Training new joiners on Networking fundamentals topics, HP Infra Setup, Tools, Call handling, and Devices Support
• Taking Escalation calls from customers to bring the situation under control
• Technical Assistance to L1 engineers
• Technical assessment to the team to improve their career
• Handling all Page account customers to make sure all possible services have been provided within the minimum time frame

• Technology Solutions Consultant II TAC/Break-Fix:
• Troubleshooting Hardware/Networking/OS-related queries of our global customers Over the Phone which involves working in different time zones
• Troubleshooting Real Time Issues like Packet Drops, High Latency, Link Loss, Config issues related to STP, Uplinks between switches, DHCP Issues, VOIP, etc.
• Support Wireless products (MSM) with setup and troubleshooting
• Products Handled – Procurve, 3Com/H3C (Wired and Wireless), Aruba CX Switch.
• Firmware Upgrades (Wired and Wireless)