Vinutha Shetty Email & Phone Number

Bangalore

• Key responsibilities include leading/managing the team and evaluating its performance through metrics, identifying gaps, executing continuous improvement plans leading to customer satisfaction• Interact with Product Engineering/Product line Manager, R&D, and Developers to triage and close the loop on Defects, and issues raised internally or by customers• Collaborate with Escalation Managers/Duty Managers to ensure all customers and internal escalations are closed loop end to end• Working closely with the engineering team on bug cases raised via Jira for priority resolution• Technical document tracking and feature on new version releases will be updated in the confluence portal for tracking

Bengaluru, Karnataka, India

Technical Lead/Team Mentor• Training new joiners on Networking fundamentals topics, HP Infra Setup, Tools, Call handling, and Devices Support• Taking Escalation calls from customers to bring the situation under control• Technical Assistance to L1 engineers• Technical assessment to the team to improve their career• Handling all Page account customers to make sure all possible services have been provided within the minimum time frame

Technology Solutions Consultant II TAC/Break-Fix: • Troubleshooting Hardware/Networking/OS-related queries of our global customers Over the Phone which involves working in different time zones• Troubleshooting Real Time Issues like Packet Drops, High Latency, Link Loss, Config issues related to STP, Uplinks between switches, DHCP Issues, VOIP, etc.• Support Wireless products (MSM) with setup and troubleshooting• Products Handled – Procurve, 3Com/H3C (Wired and Wireless), Aruba CX Switch.• Firmware Upgrades (Wired and Wireless)