Viola B. Email & Phone Number

• Create and solve business problems by utilizing IBM Cognose, Incorta, and Data Science.
• Cooperate with other teams within the company to achieve the client's desired goal.
• Build and implement technology and analytics for clients.

• Provided excellent customer service and effectively resolving customer issues.
• Proficient in understanding and educating customers on consumer deposit and lending products.
• Proactively identified opportunities to grow customer relationships through a sales process, outbound calling, and sourcing referrals from customers.

• Helped clients with questions and assisted them with duties relating to the event.
• Maintained quality customer service while helping out the staff and setting up prior to the event.
• Memorized protocols and event menus.

• Accommodated all guests with food and drinks while being efficient and courteous.
• Relayed important information about orders, allergies and special requests to the appropriate person.
• Maintained a high level of cleanliness and awareness of sanitary practices.

• Utilized technology such as PC, Mac, Microsoft Office and photo copier to finish tasks.
• Sent emails and make phone calls to clients to answer company related inquiries or scheduling a meeting with said client.
• Cleaned office daily and restocked on items crucial to the company.

• Utilized customer service and decision making skills daily.
• Assisted and ensured clients the events run smoothly.
• Maintained and cleaned assigned area.

• Developed positive relationships with co-workers and customers.
• Provided quick and friendly services to customers including answering questions and solving issues.
• Maintained accurate and complete records of all financial transactions.

Master'S Degree, Data Science, 4.0

Working proficiency toward SQL, Python, Machine Learning Algorithms and other topics

Bachelor'S Degree, Political Science

Activities and Societies: Worked with the Conference Service and Events as an Events Assistant and participated in a literary magazine.

Associate'S Degree

Activities and Societies: Participated at an on campus group called NAMI, a mental health club, which we participated in discussions about.