Managed and optimized content for Amazon, ensuring brand alignment and business goals. Used Figma and Adobe Creative Suite to create assets, implemented SEO techniques, and conducted content audits. Assisted with digital marketing and tracked performance metrics for continuous improvement.

Managed customer inquiries via calls, emails, and chats, providing accurate information and resolving issues efficiently. Represented the company professionally, maintained CRM records, and gathered feedback to improve services. My proactive approach enhanced customer satisfaction and reinforced the company's reputation.