Vipul Srivastava Email & Phone Number

Mumbai Metropolitan Region

In AML unit , monitored the alert generation process for CASA & Non CASA products.Developed rules & logics for all products as per Financial Intelligence Unit ( FIU) circular.Assessment for Risk Categorization for all accounts segments in NTB leads.Generating subjective alerts for leads received from regulators like cyber cell, law enforcement etc.Scrubbing the negative news on reputed platforms and matching internally for alert generation.

Mumbai, Maharashtra, India

▪ Driving Lead Management unit for Connected banking Fintech Partners, Influencer Strategy unit & Supply Chain Finance clients.▪ Acting as Digital transformation leader for all CASA leads for Yes Bank into CRM, to have an auto update via API platform.▪ Developed processes to review systems and procedures for improving efficiency to support digitization.▪ Managed various Projects within the framework of digital roadmap for transaction banking business groups.▪ Monitoring NTB account leads infused by partners and assisting in different stages of consumer life cycle.▪ Driving conversions into estimated business value into actual revenue realization.▪ Generating reports and dashboards for internal & external stakeholders.▪ Responsible for leading the team in multiple locations to maintain the service level and providing post sales engagement.▪ Indulge in identifying the gaps in the process for discussion and improvement.▪ Spot opportunities to scale efficiency & new ways of working across multiple projects.▪ Creating rapport with external banking partners for longer relationships creating value propositions.

Mumbai Area, India

 Handle portfolio of high revenue corporate clients from energy, construction, and shipping sectors.  Responsible for retaining and growing existing revenue portfolio. Single point of contact for all banking needs of the managed clients.  Responsible for cross selling of treasury and new cash management products by combining client’s needs with available solution portfolio. Consular to the client on FEMA related queries.

Lucknow Area, India

 Managed a team of five (5) individuals that included tellers and relationship managers. Generated branch operations report on daily basis while monitoring key performance indicators (KPI) metrics. Provided oversight on cheque truncation system (CTS) and electronic clearing system (ECS) activities at branch level. Audited on premise vault balances for vendors like CMS and BRINKS. Verified and monitored deliverables at branch level. Verified and monitored cash flows to be compliance with operations processes (soiled and counterfeit currency). Verified and monitored cash vouchers tallying at the end of day. Identified potential leads at teller counters and referred it for further perusal. Managed floor lobby for hygiene checks and tended to customers escalations.  Tended to customer complaints and ensured proper closure at the branch level. Provided guidance, training and feedback to underperforming agents to enhance their soft skills and overall productivity on a monthly basis.

Mumbai Area, India

 Managed a team of ten (10) individuals that included head cashier, tellers and service managers. Generated branch operations report on daily basis while monitoring key performance indicators (KPI) metrics. Arranged customer call back to ensure fund availability in case of deficit in account prior to electronic clearing system (ECS) cut off. Provided guidance, training and feedback to underperforming agents to enhance their soft skills and overall productivity on a monthly basis.

Mumbai Area, India

 Managed premier banking clients through excellent relationship management exercises. Gathered lead for new to bank clients (NTB) from existing high net individual (HNI) clients.  Deepened customer’s relationship with the bank through cross selling of various products and services.  Provided compliance and regulatory oversight around banking operations. Audited data entry in the wealth management system to ensure correctness and timely reconciliation of data at the end of business day. Posted the mutual funds letter of instructions for the entire branch and ensured zero discrepancies.

Mumbai Area, India

 Handled queries and complaints for the card product division and personal loans received at the contact center by ensuring action within the specified time. Provided service to premier banking customers, credit card accounts, remittances, mutual funds, asset products and investments. Helped the organization grow business relationship to yield increased revenue by cross selling full range of credit card products like add on card, loan on phone, balance transfer and banking products like fixed deposits, mutual funds and insurances policies. Gathered lead for new to bank clients (NTB) from existing high net individual (HNI) clients.

Mumbai Area, India

 Handled queries and complaints for the card product division and personal loans received at the contact center by ensuring action within the specified time. Introduced enhancements to the delivery process based on trend of complaints and customer feedback. Monitored sales of compliant TATA-AIG products that were being sourced by HSBC.  Worked closely with team leaders and various other support sections to reduce service quality errors and laid down concrete plans of action to ensure customer satisfaction.

Mumbai Area, India

 Handled banking queries received at contact center pertaining to savings account, loans and other products and services offered by the bank. Resolved customer issues specifically around authorization of credit card and internet banking transactions.

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business/Commerce, General