Chris Reynolds Email and Phone Number
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I am an experienced virtualization architect and engineer with 15 years of expertise in virtualization strategies, systems design, project management, support/troubleshooting, and systems enhancement in large-scale, VMware and MS Enterprise environments. I have full VMware expertise/certification as well as Microsoft expertise/certifications. Together with my extensive experience, certification, and cutting-edge technical knowledge I possess exceptional strategic imagination and a talent for forecasting technology trends and aligning systems with company strategies. I have successfully managed budgets in the millions of dollars and I have successfully led complex projects involving diverse stakeholders across multiple locations. I act as a key consultant and subject matter expert in major virtualization projects. As an outstanding people person, I am able to motivate diverse teams to productive, unified action, and drive processes for efficient scaling and seamless deployments. From defining the virtualization strategy to evaluating and testing the performance of new platforms and architectures, to system certification and benchmarking, I can architect complex solutions and improve and maintain the virtual infrastructure.Systems integration, automation, SaaS, and systems security are also strong areas. As an effective liaison with stakeholders at all levels and in all functions, I can effectively analyze client needs to create and implement cutting-edge solutions. My solutions have enhanced efficiency, reduced downtime, and have significantly improved cost/effectiveness ratios.
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Customer Success Manager: Watsonx Ai ArchitectIbm Jul 2024 - PresentSan Antonio, Texas, United States -
Customer Success Manager Data And AiIbm Sep 2021 - Jul 2024San Antonio, Texas, United StatesAs a Customer Success Manager specializing in Generative AI at IBM, I play a pivotal role in ensuring our clients derive maximum value from our WatsonX AI solutions. I act as a bridge bridge between our clients and our technical teams, driving successful implementation and adoption of generative AI use cases.This includes: Client onboarding to our WatsonX platform, Solution Implementation, Training, Proactive Account Management, Performance Monitoring, Looping back customer feedback and Renewal and Expansion.
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Customer Success ManagerVmware Feb 2019 - Apr 2020San Antonio, Texas Area• Managed a portfolio of high revenue, long-term clients to ensure success of VMware’s SAAS offering, Workspace One. • Built strong client relationships to nurture long-term growth and confidence in product.• Performed initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime• Worked closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities.• Provided expert customer insight to product management, marketing and sales on what innovation and continuous improvement is needed to improve the user experience. -
Sr Technical Account SpecialistVmware May 2018 - Feb 2019San Antonio, Texas• Acted as my Customer’s Advocate and single point of contact within VMware, leveraging peers in support, engineering, consulting and education to address customer issues• Developed a culture of continuous improvement within each account• Designed and implemented standard processes and procedures to measure the ongoing health of customer relationships while driving continuous and improved business value• Developed and executed the delivery of Success Plans, KPI’s and Performance Scorecards for key customers.
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Sr. Consultant For End User ComputingVmware Apr 2015 - May 2018West Coast• Designed and delivered end-user Computing Engagements for 65 customers, achieving 100% customer satisfaction.• Helmed multiple vital projects, including vCenter, Horizon View, Mirage, Flex, Identity Manager, ThinApp, User Environment Manager, App Volumes, and vRealize Operations Manager.• Drafted highly detailed, deliverable customer documentation, including Design, Installation and Configuration, Operational Procedures, and Health Checks for crucial customers. • Assisted PSO organization with developing Day 2 operations guides and pre-engagement checklists, improving overall workflow and streamlining operations.
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Senior System EngineerIbc Bank Jan 2011 - Feb 2015San Antonio, Texas AreaLead all Virtualization IT operations including budgeting and forecasting, strategy, planning, and multi-location project management.• Increased virtual infrastructure footprint ten-fold from 100 servers to 1,000+.• Designed and implemented disaster recovery solution between 2 remote data centers using Zerto and VMware Data Protection Manager. -
It Operations ManagerMidtex Oil 2009 - 2011New Braunfels, TxDirected all IT operations including budgeting, planning, systems planning and installation, and strategic technological alignment across 32 field locations. • Led planning and installation of secure WAN, restructured active directory domain services, and created new security policies to achieve PCI compliance between corporate office and 32 field locations. -
It DirectorKsat 12 Tv Dec 2006 - Jul 2009San Antonio, Texas AreaLed all IT operations including strategy, technology selection, vendor negotiations/licensing, deployment, training, security, and customer support for 200+ desktops and 90 servers.• Maintained 99% systems uptime.• Engineered multi-WAN failover, clustered Exchange 2007 servers and ESX servers with high availability services. -
It ManagerSchlitterbahn Waterparks & Resorts Jan 2002 - Dec 2006New Braunfels, TxDrove transition from mechanical cash registers and outdated phone/email systems to state-of-the-art data management and communications networks. • Created architecture and implemented state-of-the-art telecom and data network systems for point of sale, property management, payment processing, HR, payroll, manufacturing, inter/intranet, email, VPN, and remote printing systems; success featured in PC World, June, 2006.• Implemented VPN-based phone system to ensure strategic alignment and reduce telephone system costs by $400,000.• Automated employee clock-in systems to save $93,000/year and reduce payroll errors by 30%. Delivered project in just 2 months at 20% of $148,000 project budget.
Chris Reynolds Skills
Frequently Asked Questions about Chris Reynolds
What company does Chris Reynolds work for?
Chris Reynolds works for Ibm
What is Chris Reynolds's role at the current company?
Chris Reynolds's current role is Customer Success Manager, IBM Data and AI.
What is Chris Reynolds's email address?
Chris Reynolds's email address is cr****@****are.com
What is Chris Reynolds's direct phone number?
Chris Reynolds's direct phone number is +165042*****
What skills is Chris Reynolds known for?
Chris Reynolds has skills like Vmware, Virtualization, Vmware Esx, Servers, Vmware Infrastructure, Data Center, Active Directory, Enterprise Software, Vsphere, Microsoft Exchange, System Deployment, Vdi.
Who are Chris Reynolds's colleagues?
Chris Reynolds's colleagues are Komal Y., Maria Agustina Genovese, Eva Junasova, Peter Kennedy, Guneet Singh Bajaj, Scott Williamson, Gilmara Sandalo Sandalo.
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