Chris Reynolds Email & Phone Number

San Antonio, Texas, United States

San Antonio, Texas, United States

As a Customer Success Manager specializing in Generative AI at IBM, I play a pivotal role in ensuring our clients derive maximum value from our WatsonX AI solutions. I act as a bridge bridge between our clients and our technical teams, driving successful implementation and adoption of generative AI use cases.This includes: Client onboarding to our WatsonX platform, Solution Implementation, Training, Proactive Account Management, Performance Monitoring, Looping back customer feedback and Renewal and Expansion.

San Antonio, Texas Area

• Managed a portfolio of high revenue, long-term clients to ensure success of VMware’s SAAS offering, Workspace One. • Built strong client relationships to nurture long-term growth and confidence in product.• Performed initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime• Worked closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities.• Provided expert customer insight to product management, marketing and sales on what innovation and continuous improvement is needed to improve the user experience.

San Antonio, Texas

• Acted as my Customer’s Advocate and single point of contact within VMware, leveraging peers in support, engineering, consulting and education to address customer issues• Developed a culture of continuous improvement within each account• Designed and implemented standard processes and procedures to measure the ongoing health of customer relationships while driving continuous and improved business value• Developed and executed the delivery of Success Plans, KPI’s and Performance Scorecards for key customers.

West Coast

• Designed and delivered end-user Computing Engagements for 65 customers, achieving 100% customer satisfaction.• Helmed multiple vital projects, including vCenter, Horizon View, Mirage, Flex, Identity Manager, ThinApp, User Environment Manager, App Volumes, and vRealize Operations Manager.• Drafted highly detailed, deliverable customer documentation, including Design, Installation and Configuration, Operational Procedures, and Health Checks for crucial customers. • Assisted PSO organization with developing Day 2 operations guides and pre-engagement checklists, improving overall workflow and streamlining operations.

San Antonio, Texas Area

Lead all Virtualization IT operations including budgeting and forecasting, strategy, planning, and multi-location project management.• Increased virtual infrastructure footprint ten-fold from 100 servers to 1,000+.• Designed and implemented disaster recovery solution between 2 remote data centers using Zerto and VMware Data Protection Manager.

New Braunfels, Tx

Directed all IT operations including budgeting, planning, systems planning and installation, and strategic technological alignment across 32 field locations. • Led planning and installation of secure WAN, restructured active directory domain services, and created new security policies to achieve PCI compliance between corporate office and 32 field locations.

San Antonio, Texas Area

Led all IT operations including strategy, technology selection, vendor negotiations/licensing, deployment, training, security, and customer support for 200+ desktops and 90 servers.• Maintained 99% systems uptime.• Engineered multi-WAN failover, clustered Exchange 2007 servers and ESX servers with high availability services.

New Braunfels, Tx

Drove transition from mechanical cash registers and outdated phone/email systems to state-of-the-art data management and communications networks. • Created architecture and implemented state-of-the-art telecom and data network systems for point of sale, property management, payment processing, HR, payroll, manufacturing, inter/intranet, email, VPN, and remote printing systems; success featured in PC World, June, 2006.• Implemented VPN-based phone system to ensure strategic alignment and reduce telephone system costs by $400,000.• Automated employee clock-in systems to save $93,000/year and reduce payroll errors by 30%. Delivered project in just 2 months at 20% of $148,000 project budget.