Source and secure new business to expand market share and increase profitability for B2B consultancy offering wide-ranging services to small and midsize businesses (SMB). Developing new pages and designs while keeping the client apprised of progress and publishing the web content changes on a given launch date. Create marketing materials both digital and print for a diverse client base catering to each brand’s target market. • Tripled client profitability by streamlining business processes / procedures and launching new product / service offerings.• Developed iOS and Android Applications. • Launched online student platform for House College, in South Africa.• Increased sales for multiple business by 150% during the pandemic

Created and developed full life-cycle websites for powersports dealers nationwide utilizing HTML5, CSS3, LESS preprocessors, Bootstrap, jQuery/JavaScript, DotNetNuke7 (DNN7), DotNetNuke9 (DNN9), Adobe Photoshop and Adobe Illustrator. Designed customer websites including full color and size layout mockups, performed image manipulation as needed, and create special elements according to the various dealer’s business needs using Adobe Photoshop and Adobe Illustrator. Performed website Quality Assurance checks on mobile devices so websites perform flawlessly. Troubleshot customer problems and fixed websites according to strict company and customer standards while utilizing the FreshDesk ticketing system for project resolution. Adjusted customer information and updated records as needed using Salesforce CRM and DX1 Dealer Management System. Utilized SalesForce CRM, JIRA and Trello for website project tracking. Created a seamless transition from the client’s current web solution to the dx1 platform. • Maintained a 95% Quality Score on all Web Designs.• Designed three new templates for future clients.

Assisted customers to find the right doctor for them or their family, and help them understand their benefits. Validated each member in accordance with HIPPA. Assisted members by using computer based resources to help retrieve information. Placed follow-up calls or emails routinely.

Reviewed customer accounts and monthly recurring bill to explain charges and fees. Provided the best international options customers wanting to utilize their devices while out of the US. Offered tier one tech support and processed device replacements. Processed payments and setup automatic billing. Successfully kept high customer satisfaction ratings. Maintained a leading score in device upgrades.

Analyzed accounts in efforts to find the best common ground to save the customer.Maintained high customer satisfaction stats. Processed payments and setup automatic billing. Met upsell quotas while serving the customers with excellent support.

Professionally handled incoming requests from new and existing customers as it relates to Linux Server issues, cPanel and mySQL issues, and General WordPress and other CMS assistance to ensure that issues were resolved both promptly and thoroughly.

Supported cable, telephone and internet services. Team lead for positioning sales leads. Assisted supervisor with mentoring peers with technical issues. Met upsell quotas while serving the customers with excellent support. Consistently met customer satisfaction goals.

Monitored a computer lab of 15 computers. Performed system back ups and restores. Virus scans and hardware repair.