Vi Dang Email & Phone Number

Huntington Beach, California, United States

Huntington Beach, California, United States

• Developed and executed a comprehensive training program for customer service representativesresulting in a decrease in average resolution time.
• Collaborated with the engineering team to identify and resolve recurring product issues which led to a40% reduction in warranty claims.
• Maintained an average customer satisfaction rating of 95% through effective communication andtimely resolution of technical issues.
• Consistently exceeded performance expectations by completing 38% of team workload, resulting in a20% decrease in project completion time.

• Entered 150 daily orders with 90% accuracy while providing basic troubleshooting for product issuesto the customer base.
• Collaborated with production teams to accurately forecast estimated ship dates and reduce averagewait times for backordered items by 30%, resulting in increased customer satisfaction ratings.
• Maintained an average customer satisfaction rating of 97% through effective communication andtimely resolution of customer service issues.

Fountain Valley, California, United States

• Conceptualized and executed a series of visually stunning marketing pitches using Adobe Photoshop,resulting in a 30% increase in sales and over $5,000 in revenue generated within the first quarter of2021.
• Created user-friendly manuals outlining step-by-step troubleshooting procedures for each identifiedissue, resulting in a reduction in customer support requests.
• Conducted comprehensive quality control tests on software, identifying and troubleshooting over 200critical issues before release.
• Developed and optimized CEO's calendar management process by implementing new tools andsystems, reducing scheduling conflicts.

Garden Grove, California

• Served as first and last point of contact for guests entering and leaving the establishment.
• Set tables and sat guests while taking phone or in person take out orders, packing, and handling takeout orders.
• Served food, interacted with guests, cleaned tables, and maintained back and front of house in terms of cleanliness and orderly conduct.

• Just as a clarification, I worked at Din Tai Fung (Costa Mesa) on two separate occasions. My first experience was from November 2015 to March 2016, my second experiencing between from March 2017 to May 2018.
• Making all the boba drinks in a fast paced environment and learned to how respond to guest feedback when necessary.

Bachelor'S Degree, Accounting

Associate'S Degree, Accounting

High School Diploma

Education record