Vitória Abreu Email & Phone Number

Brazil

São Paulo, Brazil

• Data-driven Optimization and Software Integration Expertise: streamlined internal processes by implementing Zendesk and Teams integration, enhancing team collaboration and efficiency. Managed the implementation project.
• Corporate Governance Consultancy: offered specialized consultancy on good corporate governance practices, advising clients on how to use our solution to improve their processes effectively;
• Expansion and customer engagement: identified opportunities to improve customer engagement and expand their use of our platform. This included developing customized strategies to maximize product adoption;
• Strategic meetings: conducted tactical and strategic follow-up meetings with clients to ensure their goals and objectives were met. During these meetings, I presented detailed analyses, highlighting results and.

São Paulo, São Paulo, Brasil

• Corporate Governance Consultancy: offered specialized consultancy on good corporate governance practices, advising clients on how to use our solution to improve their processes effectively;
• Data analysis and process optimization: used HubSpot CRM to analyze customer software use data. Based on this analysis, I identified areas for process optimization, increasing the efficiency and effectiveness of.
• Expansion and customer engagement: identified opportunities to improve customer engagement and expand their use of our platform. This included developing customized strategies to maximize product adoption;
• Strategic meetings: conducted tactical and strategic follow-up meetings with clients to ensure their goals and objectives were met. During these meetings, I presented detailed analyses, highlighting results and.

Porto Alegre, Rio Grande Do Sul, Brasil

• Omnichannel service: answered to Axur's customers through omnichannel, providing effective support and focusing on ensuring an excellent experience. I achieved high levels of customer satisfaction, as evidenced by.
• Strategic data analysis: collaborated with the Product and Services teams, analyzing data from Hubspot, Metabase, and Sensedata. These analyses provided valuable insights for decision-making based on customer feedback.
• Continuous improvement and results management: collected and analyzed data related to customer service, identifying areas for improvement for the Customer Care team and formulated results panels with data, presenting.

Porto Alegre, Rio Grande Do Sul, Brasil

Porto Alegre, Rio Grande Do Sul, Brasil

• Carrying out administrative tasks, ensuring the smooth running of the Institute: she held, coordinated and secretariat meetings and General Assemblies, ensuring that the minutes of the meetings were notarized;
• Managing good relations between associate members, assigning each researcher to his or her own line of research and managing changes and dismissals.

Porto Alegre E Região, Brasil

• Research focused on Brazilian Foreign Policy towards the countries of the Arab League, within the scope of the NEBRICS research group.

Porto Alegre, Rio Grande Do Sul

• Optimization of artificial intelligence through feedback analysis: carried out online feedback analysis, helping to optimize the efficiency of the company's Artificial Intelligence;
• Report writing and English translation: was responsible for creating detailed reports and translating documents into English, helping with the company's international communication;
• Interpreting in results presentation meetings: acted as an interpreter in important results presentation meetings, facilitating communication between multilingual teams.

Passo Fundo E Região, Brasil

• Talent selection: led selection processes, assessing candidates by analyzing CVs and conducting interviews in English and Spanish;
• Exchange management: managed the allocation of exchange students to host families, ensuring a smooth transition and an enriching experience for all involved;
• Strategic partnerships: have collaborated in the creation of strategic partnerships with non-governmental organizations (NGOs) to promote meaningful and impactful exchange programs.

Bacharelado, Relações Internacionais

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