Technical Account Manager
Current• Answer VIP clientele’s inquiries within set priorities while keeping track of metric trends, to provide round-the-clock VIP service. •Directly impact call volume by providing our clientele with proactive updates on cases on an hourly\daily\bi-weekly basis.•Proactively reach out to clients during outages within an hourly metric, leading to a decrease in overall customer friction during renewals. Additionally, working directly with our internal developers and client's internal team(s) during customer-facing outages to keep clients at a high service level.•Provide guidance to Nanorep Customers with integrating our AI solution (both ChatBot and Embedded widget) on their website. •Assist in the building of Client’s AI solution by helping them find trends within their environment, and personal customer relationships. •Build a high-level customer-centric understanding of our clientèle's current solutions and their custom integrations, taking note of their future needs for Success Managers to build off of during regular customer meetings. •Assist Solution Consultants and Success Managers, with the direction of VIP Clientele's custom work with a high level of understanding of customer needs as well as their custom solutions integration; leading to an increase in sales volume for the Professional service team. •Scope potential custom work (for the aforementioned Professional Service Team) with Clientes directly in order to lower inbound issues not met by our solutions within their work environment.
