Vitor M.

Vitor M. Email and Phone Number

Technical Account Manager at LogMeIn @ LogMeIn
Vitor M.'s Location
Greater Boston, United States, United States
Vitor M.'s Contact Details

Vitor M. personal email

n/a
About Vitor M.

Vitor M. is a Technical Account Manager at LogMeIn at LogMeIn. He possess expertise in retail, fashion, sales, mediation, customer service and 19 more skills. Colleagues describe him as "I had the pleasure of managing Vitor directly as a Concierge. Vitor's attention to detail, problem solving skills, and the exemplary service he provided to guests made him stand apart from the rest of the team. He was a reliable and committed employee, and was always interested in learning new things. I would recommend him without reservation.", "I have known Vitor Mateucci since the fall of 2015 when he was a student in my International Management course. His business acumen impressed me and I appreciated that he frequently participated, and often led, many class discussions. I also had the opportunity to teach Vitor in the management capstone course, Strategic Management, where he participated in a semester long simulation game that utilized several of his management skills. Not only did Vitor’s team take first place in the class, but he consistently ranked in the Global Top 100 out of approximately 4,500 groups worldwide. He clearly demonstrated amazing teamwork along with an ability to regularly analyze data and make strategic decisions based on the information provided. I am happy to recommend Vitor and feel that he would be a valuable asset to any organization.", and "Vitor was a high performing student in both my Operations Mgmt. and Entrepreneurship classes. He demonstrated skills and maturity beyond his years, took a leadership role on his new venture team and was an asset in the class room."

Vitor M.'s Current Company Details
LogMeIn

Logmein

View
Technical Account Manager at LogMeIn
Website:
logmein.com
Company phone:
(781) 638-9050
Company email:
Investors@logmein.com
Vitor M. Work Experience Details
  • Logmein
    Technical Account Manager
    Logmein Apr 2019 - Present
    Boston, Massachusetts, Us
    • Answer VIP clientele’s inquiries within set priorities while keeping track of metric trends, to provide round-the-clock VIP service. •Directly impact call volume by providing our clientele with proactive updates on cases on an hourly\daily\bi-weekly basis.•Proactively reach out to clients during outages within an hourly metric, leading to a decrease in overall customer friction during renewals. Additionally, working directly with our internal developers and client's internal team(s) during customer-facing outages to keep clients at a high service level.•Provide guidance to Nanorep Customers with integrating our AI solution (both ChatBot and Embedded widget) on their website. •Assist in the building of Client’s AI solution by helping them find trends within their environment, and personal customer relationships. •Build a high-level customer-centric understanding of our clientèle's current solutions and their custom integrations, taking note of their future needs for Success Managers to build off of during regular customer meetings. •Assist Solution Consultants and Success Managers, with the direction of VIP Clientele's custom work with a high level of understanding of customer needs as well as their custom solutions integration; leading to an increase in sales volume for the Professional service team. •Scope potential custom work (for the aforementioned Professional Service Team) with Clientes directly in order to lower inbound issues not met by our solutions within their work environment.
  • Lastpass
    Technical Support Representative
    Lastpass Jan 2018 - Apr 2019
    Boston, Massachusetts, Us
    • Front line support for any Enterprise level accounts. • Create bug reports for the development team. • Assist in creating any security reports for the development team. • Assist in the implementation of SSO at a IDP level .• Replicate potential bugs for the development team.
  • Logmein
    Technical Support Representative
    Logmein Nov 2016 - Jan 2018
    Boston, Massachusetts, Us
    • Handle escalations from the User Services Representatives. • Stay up to date with development releases for multiple products( Hamachi, Logmein Pro, Logmein Central, Logmein JoinMe, Kaspersky)• Work directly with LogMeIn's Product specialist and development team to keep the User Services department up to date with any known\potential issues. • SSO configuration at a Service Provider level.• Support LogMeIn's products at a technical level in Portuguese. •Improve client retention rates by working directly with Sales to solve technical issues of renewing clients. • Assist the product specialist with any projects passed to him by the Development\Sales departments • Improve customer focus of the community web page by working closely with the E-Services Manager.
  • Logmein
    User Services Representative
    Logmein Sep 2016 - Nov 2016
    Boston, Massachusetts, Us
    • Effectively interact with users of all technical skill levels to assess and resolve issues and questions quickly and accurately • Educate users to improve product/feature usage and customer satisfaction• Increased new and renewal sales by accurately determining users requirements and recommending the appropriate programs to fit consumer’s end need. • Increase customer satisfaction by using a variety of channels in order to answer customer inquiry. • Increase user experience by accurately troubleshooting, software installations/configurations• Increase sales leads by accurately by accurately conveying potential customer’s needs to the correct sales department• Quickly become familiar and knowledgeable about any new updates/ software releases in order to produce consistent level of customer service
  • Bella Sante
    Spa Concierge
    Bella Sante Apr 2016 - Sep 2016
    Boston, Ma, Us
    • Perform assigned opening and closing duties• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation• Accurately book, change and cancel spa appointments• Utilize spa computers with skill and proficiency• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available• Use various software to comply spa needs
  • Club Monaco
    Sales Associate
    Club Monaco Oct 2013 - Apr 2016
    New York, New York, Us
    • Be knowledgeable about all the product and third party brands• Answer all of customers questions and resolve any discrepancies• Build relationships with prospective and returning customers• Offer the highest level of personalized customer service• Assist managers in closing/opening the store• Answer phone calls/ following up with clients
  • Massachusetts Attorney General'S Office
    Mediator
    Massachusetts Attorney General'S Office Oct 2015 - Dec 2015
    Boston, Massachusetts, Us
    ● Experienced in consumer to business Mediation● Offer consumers referrals to appropriate organizations or government agencies● Provide information of the Attorney General's consumer complaint and mediation processes● Work with consumers and business’ in order to come to a voluntary resolution● Assist senior mediators with special/ emergency mediation
  • J.Crew
    Sales Associate
    J.Crew Jun 2014 - Aug 2014
    New York, New York, Us
    • Greeted customers and determined their wants and needs• Recommended merchandise based on individual requirements• Advised customers on utilization and care of merchandise• Provided advice to clients regarding particular products or services

Vitor M. Skills

Retail Fashion Sales Mediation Customer Service Leadership Microsoft Office Microsoft Excel Management Microsoft Word Powerpoint Public Speaking Research Computer Hardware C++ Html Time Management Teamwork Strategic Planning Public Relations Mac Computer Hardware Troubleshooting Technical Support Windows 10

Vitor M. Education Details

  • Emmanuel College (Boston)
    Emmanuel College (Boston)
    Business Management
  • Lynn Classical Highschool
    Lynn Classical Highschool
    High School Diploma

Frequently Asked Questions about Vitor M.

What company does Vitor M. work for?

Vitor M. works for Logmein

What is Vitor M.'s role at the current company?

Vitor M.'s current role is Technical Account Manager at LogMeIn.

What is Vitor M.'s email address?

Vitor M.'s email address is vi****@****inc.com

What schools did Vitor M. attend?

Vitor M. attended Emmanuel College (Boston), Lynn Classical Highschool.

What are some of Vitor M.'s interests?

Vitor M. has interest in Economic Empowerment, Technology, Environment, Photography, Science And Technology, Computer Hardware.

What skills is Vitor M. known for?

Vitor M. has skills like Retail, Fashion, Sales, Mediation, Customer Service, Leadership, Microsoft Office, Microsoft Excel, Management, Microsoft Word, Powerpoint, Public Speaking.

Who are Vitor M.'s colleagues?

Vitor M.'s colleagues are Lentz Brice, Shivaji Narala, Eric O’strander, Indubhushan Jha, Branndon Claudio, Kellie Keshian, Tony Elia.

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