Vivek Chavan Email & Phone Number

8+ years experience as a Customer Success Manager, Project Management, and Team Management. Knowledge of SQL, Crystal Report,• Develop and maintain SQL databases designing, creating, and maintaining SQL databases, ensuring data integrity and security.• Write SQL queries to extract data from databases, perform data analysis, and generate reports.• Write SQL stored procedures as per need and requirement.• Write SQL queries to extract data from databases.• Work on indexes, triggers, cursor, and views.• Provide a single point of contact for the escalation of day-to-day operational issues.• Identifying and resolving database issues, including performance problems, data inconsistencies, and data security issues.• Provide a single point of contact for the escalation of day-to-day operational issues• Designs and works on the Crystal report as per requirements.• Understand the needs of the customers and help enhance customer experience by tracking customer encounters to identify errors and potential areas of improvement.• Create monthly, and weekly reports of customer success and queries.• Ensure that new customers are successfully onboarded onto the company's products or services.• Maintain relationships with customers to understand their needs and requirements, and address any concerns or issues that may arise.• Help customers with company products and services.• Gathering requirements from the customers and analyzing them with the development team.• Gather feedback from the customer to improve the company services.• Closely work with other departments, such as sales, marketing, and product development, to ensure that the customer's needs are being met and to provide feedback on customer satisfaction.• Data cleansing and software testing manually.