Vivek Kumar Email & Phone Number

My responsibilities include working on the creation, modification, routing, and resolution of L2 Incidents, work requests, and change requests related to internal employee requirements; deployment of the software; and troubleshooting existing applications on Windows, MAC, and Mobile Devices (Apple and Android).· Installation of requested applications from SCCM server to client tool.· Maintenance of the SCCM tool for periodic updates.· Resolution of… Show more My responsibilities include working on the creation, modification, routing, and resolution of L2 Incidents, work requests, and change requests related to internal employee requirements; deployment of the software; and troubleshooting existing applications on Windows, MAC, and Mobile Devices (Apple and Android).· Installation of requested applications from SCCM server to client tool.· Maintenance of the SCCM tool for periodic updates.· Resolution of installation and activation issues of various products (Microsoft Office, Adobe Acrobat DC, CAD systems, PLM and ECM-related applications Etc.) on both Windows and Mac platforms.· Working on Windows registry and performing manual uninstallation of multiple software applications.· Dealing with Microsoft account and Windows profile issues.· Specialized in creating and managing shared mailboxes.· Specialized in creating distribution lists through the Exchange admin center and Active Directory (AD).· Administer shared mailboxes, Mailbox access, employee name change, designation change, distribution list, and network drive as per the approval process.· Expertise in Azure AD and Microsoft admin center.· Manage site permissions and access-related queries in SharePoint.· Deployment of policies for user's Mailboxes/ Shared Mailboxes.· Troubleshooting on Microsoft account recovery.· Run manual updates on Mac for specific builds.· Impart technical advice on Windows, Mac, and Mobile devices.· Intune registration process /Re-registration of Apple devices.· Handling SharePoint/Teams channel-related queries through the Microsoft Admin center.· Upgrade on current Group policy.· Hands-on experience setting up secure connections through Checkpoint/Endpoint VPN, certificates, and site creations. Show less

Bangalore Urban, Karnataka, India

· Perform technical troubleshooting on Microsoft Office suite and Windows Operating system hitches.· Ensure timely resolution of escalated tickets by diagnostic techniques. · Record events, problems, and their solution in logs· Follow-up and update user status and information· Pass on any feedback or suggestions by users to the internal team· Identify and suggest possible improvements in procedures

Bangalore Urban, Karnataka, India

• Experience in working on the BestBuy e-commerce platform.• Execute price matches with other reputed websites and provide credits to the users.• Assist users in the procurement process of electronic devices (laptops, desktops, routers, switches, software) as per their requirements