Vivek Gupta Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

On engagement as a Sr. Product Manager at Microsoft:- Responsible for defining product requirements and strategy for Global Resources system used to manage Microsoft Services workforce - Extensive interaction with stakeholders to establish product road map, strategic communication, stakeholder expectations, and planning- Planning & execution of User.

Greater Seattle Area

Responsible for product vision, strategy and securing necessary resources.

Greater Seattle Area

• Led team of product managers/BSA’s that support executive level reporting of key metrics (GMV, GMB, Bought, Sold Items, others) for eBay Marketplaces on large scale data
• Setup and mastering of the scrum process for various projects including Harmony/Quickstrike (Terradata – Microstrategy) and XRAE (Open source framework using Angular JS, Drupal and Mongo)
• Managed ongoing roadmap and all stages of deliverables for Harmony/QS/XRAE
• Participated in showcasing XRAE features and functions to executives and joint application design discussions with BSA’s and Product Owner
• Successfully conducted and documented all scrum related ceremonies (grooming, planning, daily standups, demos and retrospectives)

• Provided Billing products strategy including seller invoices, billing site and email functionality, revenue recognition and payment reconciliation, etc.
• Managed ongoing roadmap and all stages and deliverables for the Billing cross functional team
• Designed and implemented billing for Returns and FedEx Labels
• Implemented products that reduced CS contacts, improved customer experience and scaled with large merchants
• Performed detailed requirements documents for billing, finance, collections and pricing functionality
• Acted as advisor and liaison for finance, payments & tax teams

San Jose, CA

• Implemented various projects in Global Billing including Summary Invoice, VAT & India Seller Invoice, Site launches (CN, India, mini sites), Open eBay, Journals Reconciliation, PayPal LCPM etc.
• Provided technical support at the product, system and database level. Included performance monitoring and tuning, troubleshooting, and patch delivery.

• Managed multiple project teams worldwide to implement/upgrade the Kenan billing system including eBay, Verio, Cable & Wireless and Adelphia Communications
• Performed detailed requirements analysis and documentation for telecom billing, order management, and customer care product suites
• Developed data model, implementation plan and upgrade strategies
• Managed delivery of custom development to client, including gap analysis, development specification, software design, quality assurance, testing and documentation
• Completed system configuration, testing and user training in all areas of billing and order management (products, collections, journals, payments, network provisioning, order workflow, inventory)
• Installed product suites for various platforms and database level. Platforms included: SUN, HP and Compaq. Database included Oracle and Sybase.

• On engagement with American Express to develop and implement a Recurrent Billing System (RBI) for merchants that utilize recurrent credit card billing.
• Defined requirements with American Express management and merchants
• Participated in joint application design sessions with American Express management
• Coded and unit tested enhancements to customer enrollment and settlement modules
• Served as a point of contact for production support and training issues

Silver Spring, MD

• Spearheaded business development and provide critical financial leadership for this enterprise generating $10M in annual revenues.
• Directed operations governing financial accounting and cash management with ongoing contributions to future planning, policy development, review, risk management, compliance and MIS
• Utilized knowledge of all computer systems related to accounting, financial analysis and reporting functions including programming in IBM AS400 SQL.
• Supervised and assisted in maintenance of IBM AS400 including the installation of new releases, software, backups.
• Executed forecasting and prepared capital and operating budgets; analyze multimillion dollar financial statement and related data.
• Selected, developed, motivated and evaluated the performance of support staff inspiring a team commitment to goals, management objectives and high quality standards