Developed and implemented MIS strategies for daily, weekly, monthly, quarterly, and annual reporting across multiple departmentsUtilized Google Drive, Google Forms, Google Sheets,Query Function, and Excel advanced formulas, Pivot table, Chart for efficient data collection and analysisDesigned and maintained data visualization dashboards using Looker Studio and Power BI to provide actionable insightsCustomized MIS reports for Workshop Service Operations profitability, Sales Operations Pipeline, Account Finance, and HR Employee PerformanceImplemented WhatsApp SMS and text SMS for customer service reminders and sales promotionsManaged MIS report dashboards for FMS, IMS, and dealership performance analysisLed a team of 15 MIS executives, providing training, guidance, and support to ensure accurate and timely reportingResolved queries and issues raised by the team regarding data analysis, system functionalities, and report generationKey Achievements: Streamlined reporting processes by implementing Google Forms and Sheets, reducing report generation time by 20%Developed customized Excel templates with advanced formulas, enhancing accuracy and efficiency in data analysisIntroduced Looker Studio and Power BI for data visualization, enabling stakeholders to make informed decisionsOptimized MIS report dashboards to provide actionable insights into dealership performance, contributing to a 15% increase in overall profitability.

Managed state distributors and outright ecommerce parties for Alberto Torresi brand, including Amazon, Mantra, Reliance, Azio, and others.Oversaw shoe order processing, stock monitoring, production planning, and dispatch coordination.Coordinated the logistic process of material dispatch to ensure timely delivery.Utilized Google Sheets for data management and reporting.Generated FMS and BMS reports. - Created MIS reports, including order Priority Reports, Merchant Reports, and Monthly, Quarterly, and Annual Sales Reports.Utilized advanced Excel formulas to create management MIS dashboard reports.Provided professional services and support in a dynamic work environment

Managed daily market customer order processes and schemes for retail customer performance reportsGenerated reports for product sales, market share, coverage, and retail customer performanceDeveloped SQL Server reports and utilized advanced Excel formulas for data analysis and salesman product sale performance.

Assisted customers with any order-related queries or issues, promptly responding to emails or phone calls.Communicated promptly with customers, providing them with information about their courier shipments.Professionally dealt with complaints and escalated issues when necessary, ensuring customer satisfaction.Liaised with the warehouse to address any issues or concerns raised by customers. - Coordinated with courier companies to resolve any problems or inquiries raised by customers.Maintained a high level of service awareness at all times, ensuring a positive customer experience. - Operated incoming and outgoing load operations, ensuring efficient handling of shipments.Handled administrative tasks related to backoffice operations, such as data entry and documentation.Assisted in maintaining accurate records of customer interactions and transactions.Supervised processing of orders, order tracking and delivery of goods