Vivek Vijayan Email & Phone Number

London, Gb

London, England, United Kingdom

• Supervised and motivated a team of service staff, fostering a positive work environment and ensuring adherence to standards.• Interacted with customers to ensure satisfaction, handle complaints, and resolve issues promptly and effectively.• Conducted inventory management and stock replenishment to ensure availability of supplies.• Made quick and informed decisions to handle unexpected situations and maintain service standards.• Communicated effectively with both team members and management, providing regular updates on performance, issues, and suggestions for improvement.

Ajman, United Arab Emirates

• Supervised a team of technicians, providing guidance and support to ensure efficient workflow and high performance.• Designed and implemented training programs for new hires and existing staff to enhance skills and knowledge.• Monitored daily operations to ensure tasks were completed accurately and on time.• Conducted regular safety training sessions and audits to maintain a safe working environment.• Evaluated team performance through regular assessments and feedback sessions.

Kannur, Kerala, India

• Responded to customer inquiries via phone, email, and in-person.• Handled customer complaints and resolved issues efficiently.• Facilitated communication between customers and technical staff to expedite issue resolution.• Assisted in training new customer service staff on company policies and procedures.• Provided ongoing support and mentoring to junior team members.

Master Of Business Administration - Mba, Business Administration And Management

B.Sc, Mathematics