Vivian Mach Email & Phone Number

San Francisco, California, Us

-Managing a portfolio of over 60 individual domestic and international clients with an ARR of $2.3 million.-Run QBRs, quarterly Workflow Consultations, and monthly Best Practice Meetings and Syncs, to improve implementation-Develop strategic renewal email campaigns to ensure consistent communication for milestone touch points -Curated email campaign playbook with numerous talk tracks in order to avoid churn/contraction -Conducting monthly best practice meetings with clients valued at over $100,000 ARR to maintain adoption-Collaborated with Sales to determine the best expansion and upsell strategies to achieve 30% upsell in ARR

Chicago, Illinois, Us

-Maintain and expand Screencastify's existing customer base by owning key accounts-Learn our product inside and out and help your accounts drive adoption and educational outcomes-Proactively identify accounts that aren’t maximizing their opportunity with our product and reach out to create an action plan to help them achieve success-Collaborate with our sales team to manage renewals and expansions-Surface opportunities to expand existing accounts when it’s right for the customer

-I launched my own business, Machasana, and platform for virtual yoga. -I lead private one on one virtual yoga classes.-I lead private small group, 2-10 people, in virtual yoga classes.-I lead larger group, 10-25 people, in virtual yoga classes.-I donate part of my proceeds to various animal rescue shelters in the Seattle area and nationwide as well through the weekly Down Dog Donation classes.-I partner with various companies to give away a physical prize for special Down Dog Donation class giveaways to help raise more money for the charity at hand.-I have created Fiancé Friday Giveaways where I partner with various companies to give away a private yoga class for a COVID bride and 25 of their closest friends as well as a physical prize, or two.-I aim to create Vinyasa and Yin Yoga classes that are accessible for all. -In the future there will be international yoga retreats that donate part of the proceeds to an animal shelter in the area we're in to help the furry four-legged community.- https://www.machasana.com

Tucson, Az, Us

-Developing positive working relationships with district/school site contacts-Scheduling assigned PD events with consideration for: evaluation of event needs, identifying a qualified PD contractor, and after-event follow-up with site contact-Maintaining department procedural documentation, in collaboration with the team of PD Managers-Assigning PD Contractors and preparing event assignment paperwork-Posting pre- and post-correspondence related to workshop events-Maintaining professional development event delivery records for each customer and entering all documentation and customer correspondence in CRM system, Salesforce.-Communicating with Sales and Customer Service Departments to facilitate a unified customer experience-Maintaining communication with all Contractors and Contractor Manager

Us

- Used Precision Teaching to help students achieve 2 years of academic growth in one.- Worked with a student population that ranged from special needs and Autism to accelerated learners.- Kept track of student progress through data collection and use of the Standard Celeration Charts.- Worked with a wide range of curriculum in reading, writing, and Singapore Math.- Utilized blended learning techniques within my classroom.- Developed curricula and designed instruction for Teaching Question Generating.- Presented at two Association for Behavior Analysis International (ABAI) conferences on students using logic problems and question generating to enhance their creative and academic problem-solving skills.http://www.morningsideacademy.org/

Frankfurt Am Main, De

• Managing and maintaining a database of over 300 host families• Placing and/or relocating over 200 students in homestays over the summer: keeping an eye out for students’ allergies and preferences so that students are put into appropriate homes •Placing year round students in homestays around Orange County. Making sure they are put in homes in accordance to their allergies and health conditions. • Being on-call 24/7 over the summer through the use of an emergency cellphone: answering homestay family phone calls after business hours about medical emergencies, transportation emergencies, or overall questions about the summer program schedules • Maintaining the satisfaction of students and homestay families • Interview new host families and conduct home visitations to inspect the home: keeping an eye out of accuracy in descriptions and current living conditions• Recruit new homestay families throughout the year. • Utilizing SSS to maintain and check students’ profiles and bookings: if students need pickup from the airport, it is arranged for them through this position • Utilizing the Student and Exchange Visitor Information System (SEVIS) to create I-20’s for new incoming students or transferring students. Transferring students accordingly as well as terminating students who are not in good standing. Making sure all students are in good standing on SEVIS.

Fort Lauderdale, Fl, Us

• Teaching English grammar, listening, speaking, reading, writing and listening skills to Elementary Leveled students• Teaching a class of 15 students ranging from the ages of 16 – 44• Taught English grammar, listening, speaking, reading, writing and listening skills to Intermediate Leveled students• Taught a class of 15 students ranging from the ages of 18 – 42• Teaching an American Culture and a Higher Conversation class to roughly 15 students of various proficiency levels• I utilize a Smartboard everyday and have produced many interactive lessons for students using this technology

Los Angeles, Ca, Us

• Teaching Low Beginning level grammar to a group of 6-10 students• Teaching and facilitating a High Beginning level conversation class of 10 students• Teaching Low Intermediate level grammar to a group of 14-16 students• Teaching and facilitating an Advance level conversation class with 14-16 students• Creating supplementary activities where students are able to utilize their conversation skills—CLT based classes

Los Angeles, Ca, Us

• Teaching and facilitating a group of 15-20 Advanced or 6-10 Beginning English leveled adults from 9:30am-11:45am on weekdays.• Students were F2 and F1 scholars from all across the world, who came to USC to pursue their degree.• Creating supplementary activities where students are able to utilize their English as much as possible throughout class time.• Initiated pronunciation focused activities where students are able to enhance their pronunciation skills.

Master Of Arts In Teaching English To Speakers Of Other Languages (Mat-Tesol), Education

Bachelor Of Arts (B.A.), English