Vikas Pandey Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

• Spearheaded the efforts to enhance efficiency and security by actively contributing to the refinement and implementation of the Email Security System, utilizing Cisco Secure Email Gateways, M365 Defender, and MS.
• Proactively optimized email security infrastructure by fine-tuning advanced Message and Content filters to ensure uninterrupted email delivery and bolster overall email security performance.
• Successfully implemented advanced authentication protocols, such as SPF and DMARC, via Cisco Domain Protection, resulting in a substantial reduction in email spoofing and phishing threats, significantly fortifying the.
• Collaborated in configuring and deploying MDE, harnessing EDR, ASR, and Intune for efficient endpoint management, while reinforcing security defenses through vigilant security monitoring, proactive incident response.
• Contributed to the deployment of Sensitivity Labels and Automated Labeling within MS Purview, strengthening data classification and ensuring regulatory compliance.
• Proactively heightened the organization's cybersecurity posture by configuring and maintaining Zscaler policies for URL filtering, SSL inspection, and Threat Prevention, fortifying overall security measures.

Mysore, Karnataka, India

• Facilitated 70% package installation/upgrades on RHEL servers using YUM and RPM with managed repositories.
• Handled closure of incident tickets within the defined SLA (Incidents like sudo issues, Network issues, password/account issues, service not responding issues, etc.)
• Experience in the setup of Linux Volume Manager (LVM).
• Worked at optimizing volumes, and EC2 instances, and created multiple VPC instances.
• Assisted in the creation of AutoScaling Groups and Elastic Load Balancers.

Noida Area, India

• Experienced in AWS services like EC2, ELB, and EBS for installing, configuring, and troubleshooting various Amazon images for server migration from physical into the cloud.
• Focused on cloud technologies to support critical business solutions and operated closely with Operations and Server Administration teams for provisioning the highly available EC2 instances.
• Created various Route 53 (DNS) records for the clients and dealt with the installation of SSL certificates on Elastic Load Balancers.
• Configured Elastic Load Balancers and AutoScalingGroups to distribute the traffic and to have a cost-efficient, fault-tolerant, and highly available environment.
• Helped in the integration of Adobe Admin Console with org IDPs for provisioning 70% of user licenses and SSO configuration for accessing the Adobe apps.

Noida Area, India

• Spearheaded the CS desk for 90% of NA Retail customers, with responsibilities like handling customer queries regarding their orders, devices, account information, etc.
• Assisted level-2 and level-3 support teams and reviewed business systems for problems.