Valerie Mann, Cdmp Pcm® Email & Phone Number

Chicago, Il, Us

Schaumburg, Il

Schaumburg, Il

Greater Chicago Area

Served on the client team for the Association of Rehabilitation Nurses.◦ Created the voice of ARN and serving as key touchpoint between all staff and customer/member communications◦ Developed and executed marketing strategies for membership recruitment and retention, conference promotion and product advertising◦ Created copy for member communications, event and product promotions, recruitment initiatives, press releases, etc. for print, electronic and social media communications◦ Led direction of promotional materials including blast emails, member communications and welcome packets, direct mail and print pieces◦ Managed social media channels, including the online member discussion forum, Facebook, Twitter, Instagram and NursesLounge accounts◦ Created and managed the bimonthly ARN Pulse (formerly ARN Network) newsletter and its volunteer committee; led efforts to completely rebrand the newsletter in summer 2018 and increased overall engagement and pageviews by 4%; led efforts to change newsletter format from bimonthly to weekly in late 2019◦ Managed member online community, Higher Logic; developed automated notifications that have increased member engagement by 33%◦ Managed development of association's annual conference mobile app; had 86% usage rate among attendees in 2019◦ Managed association website, ads, and newsfeed◦ Led efforts to recruit nonmember certificants via direct mail and email in spring 2019; 3% of target audience became members◦ Assisted in management of complete association website redesign in spring 2018; oversaw content creation and organization, restructured content based on needs of customers as determined by multiple task forces and surveys◦ Assisted in development and launch of Fellows program in winter 2019; led all communication and web efforts

Hoffman Estates, Il

◦ Organized events within the building including classes, private rentals and birthday parties◦ Guided and instructed a team through daily operations in a fast-paced work environment◦ Ensured quality customer service both in person and over the phone◦ Promoted activities, programs and special events within the Hoffman Estates Park District◦ Copy edited various promotional posters, informational flyers and guide books for accuracy, consistency, grammar and spelling◦ Filed, organized and updated hundreds of Bo's Run Dog Park memberships◦ Assisted with various administrative tasks as needed

Greater Chicago Area

◦ Created, updated and edited content for the Center’s specialized SAT and ACT manuals, as well as other relevant strategic text in adherence to the Chicago Manual of Style◦ Assessed rough copy for accuracy, consistency, grammar and spelling◦ Compiled data on standardized test passages, including information such as topics covered, date of publication and Lexile score◦ Checked for quality assurance and overall cohesiveness of new content◦ Contributed to the development of practice questions, sample essays and answer keys for various practice tests

Chicago, Il

◦ Oversaw and developed news sections for the noncommercial foodservice and adult beverage segments ◦ Utilized market research and company financial reports to create coherent, easy-to-understand news briefs ◦ Extensively researched, edited and updated hundreds of foodservice company profiles in addition to the creation of new profiles in order to maintain the accuracy of Technomic's Digital Resource Library (DRL)◦ Developed and wrote Technomic's Technology Monitor newsletter, which underscored technology use in foodservice operations ◦ Researched and wrote about independent foodservice developments in the U.K. for Technomic's U.K. Digest newsletter

Greater Chicago Area

◦ Helped writers of all backgrounds to strengthen writing skills in one-on-one and group sessions ◦ Provided constructive feedback on writers' drafts in order to meet goals set at the beginning of the tutoring session ◦ Collaborated with writers to improve skills like idea organization, proofreading, editing and maintaining a voice ◦ Utilized teaching methods taught in class to discuss expectations in academic writing and how to fulfill them ◦ Wrote discourse analyses on recordings of previous sessions to aid in constant self-development

Schaumburg, Il

◦ Created order invoices for hundreds of clients ◦ Performed data entry and organized files◦ Thoroughly checked product quality prior to distribution

Bachelor Of Arts (B.A.), English Language And Literature/Letters, Magna Cum Laude

Concentration in Media, Rhetorical, & Cultural Studies Courses included: Tutoring in the Writing Center, Media & Professional Writing.

Associate Of Arts (A.A.), English Language And Literature/Letters

Activities and Societies: Phi Theta Kappa Honor Society