Heather Anderson Email & Phone Number

Calgary, Ab, Ca

Calgary, Ab, Ca

Calgary

Have operated a Virtual Assistance business as a solopreneur/contractor. • Successfully completed multiple projects within deadlines and budget constraints, resulting in a network that is more than 50% larger to grow partnerships and referrals.

Calgary, Alberta, Canada

Human Resources/IT - Workflow improvement with automating forms and improving processes, as well as assisting with the transition from Microsoft Dynamics NAV to Sparkrock 365.

Calgary, Alberta, Canada

Coordinated project management and communication for the team while improving processes.• Led a SaaS project for a high-profile client resulting in global implementation in 15 countries.• Was invested in personal development training with Profit Factory and Great Assistant

Calgary, Alberta, Canada

Worked with many different clients at once as a freelance contractor (as Your VPA). Experienced great clients - Get Clear Consulting, Zoolstra, DTS Fitness, De Havilland, and many others!

Calgary, Alberta, Canada

Maintained the magazine distribution data and completed the weekly invoicing for Western Canada.• Analyzed and escalated feedback to resolve magazine distribution issues, improving product shipping levels, reducing premature returns, and decreasing negative customer feedback.• Analyzed job responsibilities for opportunities for position growth, duplication, and automation. This process analysis eliminated redundant tasks and extraneous email communication which increased weekly efficiency and productivity.• Consistently delivered several weekly time-sensitive deadlines, which included both invoicing & sending communications. This was crucial for avoiding and reducing workflow stoppages, both with the logistics partner and the positions that relied on the invoicing information to complete their roles.

Calgary, Alberta, Canada

Responsible for processes of communicating accurate and complete information to field teams weekly, Assistant Project Manager for the automation and policy creation for the field teams, and key contact for all issues relating to office-to-field documentation nationally.Highlights: • Appointed as lead liaison for the end-to-end development, testing, training, and implementation of the company’s largest national web-based automated visual merchandising tools for Walmart. This assisted in increased leverage for maximizing space, field staff efficiencies, decreased premature product returns, and reduced office time by approximately 12 hours a week.• Partnered with the Director of Information Systems to implement the communication of a store-specific visual merchandising plan to each merchandiser for the Target chain before the web-based programming was complete. This resulted in both savings of time and resources for the merchandising department.• Implemented CRM (Customer Relationship Management) software groups and processes that kept the sales team up to date on the company’s smaller chains and independent accounts. This allowed for increased product specifications, availability of items on a real-time basis, increased accuracy, and decreased paper costs by approximately 10%.

Calgary, Alberta, Canada

Processed and expedited the manual creation and distribution of weekly documents, invoiced products, and the key contact to streamline the field and book department data processes.• Supported the organization of planning, testing, and implementation of uploading data into industry-specific software. This had a positive effect on both Metro 360 and TNG, saving approximately 10 hours or more of data entry per week.• Standardized the data nomenclature, templates, and processing methodologies for the book department. This resulted in increased efficiency, effectiveness, data accuracy, and better communication between departments and customers.

Calgary, Alberta, Canada

Organized the book distribution data, completed the weekly invoicing for Western Canada and maintained and coordinated product tracing and compliance reporting.• Created and communicated a universal company product handling flow chart to our publishers, buyers, and logistics partner. This resulted in an improved understanding of product delivery windows and requirements, created a better communication flow between the publishers and warehouse, and allowed for expediting receiving for better efficiencies.• Modernized industry-standard language with buyers and publishers to streamline product tracing, which improved buyer communications regarding purchase orders, changes, and cancellations.

I provided support for the Help Desk Analysts that supported the Toronto General Hospital, Toronto Western Hospital and Mount Sinai Hospital. I was in place to help efficiencies, as well as I also did simple Level 1 Analyst tasks, such as password resets and mapping network drives and printers.