Victoria Knoche Email & Phone Number

Phoenix, Arizona, United States

• Led the launch of Beautyrest.com as a full Direct to Consumer website for the first time with a full Customer Experience team, trained on phones and emails.• Developed and implemented a knowledge base, training material, and lead multiple training sessions to create a world class customer experience for Beautyrest customers, while continuing to build and offer additional trainings on a monthly basis.• Assisted with the launch of Serta.com as a new Direct to Consumer website, and trained agents on all products.• Manage a Customer Experience team with bi-weekly performance-based reviews and coach team members to hit key metric goals. • Maintain current knowledge base, FAQ’s and Enablement tools to ensure employees and customers have the most up to date and accurate information.

Phoenix, Arizona Area

• Provided best in class customer experience for a Direct to Consumer Start Up through multiple lines of communication, including email, chat, phone calls, and text messages.• Assisted with Workforce Management and scheduling for team of 30 plus employees.• Developed and implemented multiple training courses for new hires.

Phoenix, Arizona Area

Working as a licensed auto insurance representative, primarily in a customer service/sales role. Serving members of USAA by making sure they have up to date and accurate insurance policies in order to protect the financial goals and responsibilities of each individual member.Knowledgeable in all aspects of auto and property insurance in order to be able to correctly write and explain policies for new and existing members.