Nick Choate Email & Phone Number

United States

Led 5+ migrations of legacy apps to Salesforce. Documenting requirements, developing and maintaining new custom apps, objects, fields and automation resulting in the addition of 200+ users, decreasing time spent on cases by 30% and enhancing overall functionality Developed webform and flow for the HR Incentives team’s Motivator process, allowing non-Salesforce users to create cases and submit approvals from outside the Salesforce org, reducing the time needed to process requests by 30% and reducing errors during case intakeOwned and powered the growth of a 400+ user Salesforce org for 7 years, delivering 15+ biweekly releases per year to optimize functionality and drive business valueDeveloped client facing webform for Cross-Cloud integrated Mortgage Org which created contacts, leads or cases, allowing clients to request a mortgage quote or create an inquiry about an active mortgageConfigured multiple orgs for Cross-Cloud integration of Sales and Service Clouds Configured Service and Marketing Clouds for Marketing Cloud Connect proof of conceptDeveloped webform and flow for the Leave and Absence team, allowing teammates to submit FMLA requests and their managers to approve the requests. This replaced a paper based system, significantly decreasing time required to process leave requests Integrated Salesforce with Workday, reducing duplicate contacts by 90% and reducing data entry errorsWorked with product team and business stakeholders to find the root of business problems and ensure it was solved with Salesforce best practices in mindLed end-to-end implementation of a custom Salesforce solution allowing the migration of 50+ users from legacy software to Salesforce, resulting in a 15% reduction in case resolution time and reducing costs by 20%Managed multiple orgs ranging in size from 10 to 1,000+ users as System Admin, handling user provisioning and support, as well as managing multiple development and testing sandboxes per org

Implemented best practice solutions and trained users to build and schedule reports and dashboards, increasing user adoption while lowering time spent on reporting by development teamConfigured and maintained Relational Junction replication across multiple Salesforce orgs in development, QA, and production environments. Responsible for creating and maintaining two way replication for mortgage lead provisioning from Empower to Salesforce.Documented business requirements and developed custom Salesforce solution automating the Employee Credit Card process, reducing time for processing and approval by 50% and saving $100,000+ annuallyTeam leader in creating webforms for multiple orgs, allowing non-license holding teammates to create records in Salesforce. Over 8 years created 100+ webforms which combined for more than 400K records created.Documented business requirements and developed custom fields and lightning layouts for migrating Branch QC Team from Classic to Lightning UIDocumented requirements and developed custom objects and process builders for Back Counter Capture process reducing time spent on the process by 30%.