Wade Scholtz Email & Phone Number

Cape Town, Western Cape, South Africa

• Responsible for executing our end-to-end CRM strategies to drive personalised customer communications.• Responsible for key messaging and copy creation for email, external articles, website, in-app and sms.• Executing end-to-end of email, in-app and sms marketing campaigns that deliver against business goals.• Project manage various lifecycle projects and campaigns, working closely with Brand, Customer Success, Product, and Design teams.• Own reporting and analytics for all journeys, triggered sends, etc. Provides insights to inform improvements of current journeys, and where we can add new journeys/triggers due to conversion drop off. • Act as a key partner to the business as the customer insights and CRM best practices expert.• Analyse and identify areas of opportunity to drive high quality conversions through product enhancements and communications.• Identify end-to-end conversion gaps to leverage the opportunities across website, product and communication plans that drive acquisition, conversion and feature adoption.• Work closely with our UX Team to define product positioning and core messaging through extensive customer research and a/b testing.• Work closely with stakeholders to outline conversion solution requirements for established company and domain KPIs. • Execution and prioritisation of conversion solutions working with Tech, Business Owners and CX.• Analyse and measure results, and iterate.

Cape Town, Western Cape, South Africa

• Pulling trackers and marketing collateral for the R&D team.• Pulling reports from the external affiliate program.• Assisting the R&D QC person in the campaign management of the website, such as checking if the trackers are pulling in the relevant information and if the correct banners are on the correct sites.• Assisting the R&D QC person with the compliancy of all brands, such as checking that offers, logos and currencies are correct.• Assist in pulling reports for the brands that are live.• Get the best offers and material from the Affiliate Programs.• Assist with all R&D Testing where necessary.• Assisting with the regular optimization on all websites.• Assisting with the management of monthly content both internal and external.• Assisting in managing Jira (content, studio and DEV briefs)

Cape Town, Western Cape, South Africa

• Plan and execute weekly website and outbound comms content. Ensure the displayed content is relevant to current events and business priority.• Full responsibility of time management, ensuring all assets, terms etc. are ready online on the correct platforms in time and linking correctly.• Full responsibility for the execution of outbound comms campaigns via SMS and Push based on the approved weekly planning including the correct customer segmentation, events and markets.• Work with In-House CMS system ensuring that the sports offers on the website are relevant, correct and timed according to events and markets.• Manage all content areas with differing approaches for various platforms and languages.• Ensuring accuracy of all content, flawless in terms of grammar, spelling, layout, tone of voice.• React to and execute any requests/spot checks from stakeholders including the retention team and the Sports Content Team Leads. • Attend calls with stakeholders to present and discuss the content schedules. • Editing and creating images for the website.• Liaise with traders and marketing teams to create relevant and correct live, in-play sport offers and markets. • Liaise with the customer service team & inform the teams of in-play and retention initiatives undertaken from Cape Town, where necessary. • Active role in helping to manage, influence and develop the product.

Cape Town, Western Cape, South Africa

• Customer relationship building and management by maintaining contact at an appropriate level through relevant information regarding sports and betting of products and services. • Respond promptly and interact effectively with sports punters via a different number of channels, namely calls, emails, webchat. • Provide technical support to customers. • Guide customers through the website and assist them using the various services and products offered. • Responsible for each transaction from beginning to end, including queries or complaints. • Building and maintaining Customer Profiles - Processing pertinent information into relevant databases.

Cape Town Area, South Africa

• Contacting clients and setting up meetings, either within an office environment or in clients' homes or business premises. • Conducting in-depth reviews of clients' financial circumstances, current provision and future aims. • Analysing information and preparing plans best suited to individual clients' requirements. • Completing risk analyses. • Researching the marketplace and providing clients with information on new and existing products and services. • Assisting clients to make informed decisions. Reviewing and responding to clients changing needs and financial circumstances. • Promoting and selling financial products to meet given or negotiated sales targets. • Keeping up to date with financial products and legislation. • Producing financial reports. • Contacting clients with news of new financial products or changes to legislation that may affect their savings and investments.

Cape Town Area, South Africa

• Interact with customers to identify their business requirements. • Provide client support services in timely, accurately and professional manner. • Build positive and productive relationships with clients. • Maintain existing client base and generate potential leads. • Act as primary contact for any client inquiries and concerns. • Analyse client issues and provide corrective actions.• Obtain client feedback and recommend service improvements. • Work closely with Managers to strengthen client relationships. • Develop innovative approaches to improve client service efficiency. • Assist less experienced staffs in their job responsibilities.

Bpa Honours, Public Administration

Bachelor Of Social Science, Political Science And Historical Studies

Matric