W. Allen Foster Iii, Msit Email & Phone Number

Atlanta, Georgia, United States

* Provides leadership, guidance, and mentoring to the Federal and Surge I.T. Team* Set clear goals and objectives for team members and monitor their performance* Foster a collaborative and inclusive work environment that promotes teamwork and employee development* Develop and implement I.T. service strategies, policies, and procedures to ensure efficient and effective service delivery* Monitor and evaluate service levels, identifying areas for improvement and implementing corrective actions as necessary* Ensure I.T. services are aligned with the organization's overall strategy* Lead I.T. projects related to Federal and Surge management, ensuring they are delivered on time and according to the defined scope* Regularly communicate project statuses, risks, and milestones to stakeholders* Stay up-to-date with industry trends and best practices in I.T. service management and workforce technology* Identify opportunities for process improvements and automation to enhance I.T. service delivery and workforce management* Conduct regular assessments and audits to ensure compliance with I.T. policies, standards, and regulatory requirements

Savannah, Georgia, United States

• Provides support for the network infrastructure in the local area network which includes but is not limited to enterprise applications, servers, and networking equipment• Provides support in a timely fashion through help desk requests and by servicing emergency calls• Monitors network utilization and develops implementation plans for new applications and systems• Serves as member of a team that provides applications and hardware deployment services to the university• Work activities through Helpdesk software and support and troubleshoot network problems, voice problems, and video surveillance problems• Interacts with vendors, faculty, and staff to carry out objectives• Stay current with the technological advances in networking that help facilitate problem resolution

Savannah, Georgia

• Second tier support for all PC related problems faculty, staff and students may encounter; including, but limited to, hardware and software problems to PC/ MAC systems.• Provides computer support in a timely fashion through service desk requests from a ticketing system called BMC Footprint and by servicing emergency calls; assists in maintaining the functionality of on-campus computer labs.• Serves as a member of a team that provides application and hardware deployment services to the university; remains current with technological advances that may impact the scope of the position; coordinates work activities with supervisor to ensure work is carried out. • Troubleshoots varying types of data/end-user issues; performs installation of and upgrades software applications.• Provides after hours support; works extended or alternate shifts as needed.

Woodbine, Georgia

* Provide helpdesk support by troubleshooting and resolving helpdesk tickets through ticketing system called TrackIt and Lansweeper* Install and support hardware, software, and peripheral equipment* Perform systems upgrades based on security needs and end user requirements; install, integrate, customize, configure, and test new applications and hardware; resolve configuration conflicts and errors* Provide general and in-depth technical guidance and assistance to end users in support of diverse software applications, operating system, and hardware system; maintain a high standard of customer service in dealing with and responding to questions* Monitor computer systems to ensure proper processing of information* Perform diagnostic tests on equipment and hardware* Locate, install, and terminate network and telecommunications cabling* Travel frequently between various County offices* Research, analyze, and recommend appropriate computer hardware to support the County’s expanding technology needs

Brunswick, Georgia

- Responsible for all “Tier 1” level support including troubleshooting, maintaining, and repairing computer hardware, peripherals, and network components such as computers, monitors, and printers at company sites- Support in-house laboratory software applications and client base laboratory applications using Microsoft Office Suite, Adobe Reader, Internet Explorer 8-11, Mozilla Firefox, and Google Chrome- Work as frontline IT support for employees at the company sites through ticketing system called Spiceworks- Offer phone support to employees outside of main company location- Manage the IT inventory; Maintain spare parts inventory of systems, subsystems, and components used in repair work; Maintain IT equipment storage room and inventory- Set up new PC's or reformat old PC's to factory settings for reuse in company for clients and employees at facility- Set up service and company email on iPhone's and Blackberry cellphones for clients- Maintain servers, add and remove users to Active Directory for domain login and email in both Windows 2008R2 and Windows 2003 Servers- Create email groups for company email in Active Directory and Exchange on email server- Troubleshoot PC’s using Windows XP, Vista, and 7 operating systems- Educate and troubleshoot issues in medical applications called Copia and Harvest developed by Orchard software- Set up Microsoft Outlook 2003/2010/2013 accounts for users on PC’s

Master'S Degree, Information Technology, 3.8

Activities and Societies: Upsilon Pi Epsilon

Bachelor’S Degree, Computer Science

Activities and Societies: Florida Georgia Louis Stokes Alliance for Minority Participation (FGLSAMP), Math and Computer Science Club.