Wallace Thomas Email & Phone Number

Manage overall branch operations and supervise the account specialist team and truck service agents.Assist in developing the overall branch business and operational strategy.Assist in overseeing the development and maintenance of the branch operational plan.Manage the efforts of branch employees in providing a high level of customer service.Evaluate customer service performance of branch employees.Proactively seek process improvement to ensure high quality customer service.Ensure the branch complies with company and group policies, procedures, rules and regulations and all applicable laws.Establish overall training and development strategy of branch employees.Conduct and participate in the recruitment, interviewing and hiring of branch employees.Administer and recommend disciplinary action, promotions and other personnel actions.Develop overall sales and marketing strategy for the branch.Assess and analyze competitive environment and provide appropriate reports and recommendations.Develop and facilitate the branch sales and marketing efforts to increase and improve business.Develop branch sales by communicating to business partners optional protection products, vehicle features and benefits, fuel options and other ancillary products.Call on existing and potential customers to develop business partnerships.Manage branch receivables, including negotiating payment plans, collections, receivables, preparing write-offs for delinquent accounts and recommending accounts for referral to collection.Review and analyze reports, financial statements and billing.Develop overall fleet strategy for branch.Plan and oversee management of the fleet.

Listed skills include Microsoft Excel, Powerpoint, and English.

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  Truck Assistant Branch Manager

  Enterprise Commercial Trucks

  Dec 2013 - Present

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  Kent State University

  Pan-African Studies