C. Wallace Email & Phone Number

San Francisco, California, US

• Design, implement, execute, and report on a quality assurance function over Compliance Risk groups
• Design, implement, and report on a Compliance Monitoring of 1LOD Program inclusive of activities and collaborative tools to ensure comprehensive risk monitoring coverage
• Provide oversight, guidance and credible challenge for assigned compliance teams performing monitoring activities
• Manage a rotation of full time and contracted staff on varying projects

Salt Lake City, Utah, US

• AVP., Operational Risk Management (Operational Risk Support)
• Built and lead RCSA execution team.
• Owned and supervised execution of annual Risk & Control Self-Assessment (RCSA) for Zion Bancorporation and its regional affiliate banks.
• Presented RCSA program and results to Operational Risk Governance Committee. Inclusive of; methodology, communication approach and future strategic direction of department and profession to company CEO, president, and.
• Developed and implemented ongoing key control testing to identify and measure the Company’s residual risk profile
• Drove a company-wide risk governance software conversion to ensure a single source for risks, controls, assessments, issues and operational risk incidents.

Washington, District Of Columbia, US

• Project Mgr., Internal Audit (Enterprise Risk Management)
• Led Risk-based audits and consultative reviews concentrated on Enterprise Risk Management functions (second line of defense) to provide an independent perspective of the Company’s ability to identify, measure, respond.
• Serve as a project based manager, coach, and mentor for audit staff and consultants.
• Collaborate with leadership and technical teams to provide proactive feedback and strategic insight on feature design and Lean/Agile implementation of strategic initiatives; assessing product launch risk.

Riverwoods, IL, US

• Project Mgr., Business Risk & Internal Controls (Discover Bank) 1/2015 – 9/2016
• Led the implementation of, and on-going, risk management initiatives required for Discover Bank’s first line of defense. Risk management initiatives included, but were not limited to; RCSA, Operational Risk Incidents.
• Served as the Community Service Chair for Discover’s Women in Power employee resource group.

Riverwoods, IL, US

• Served as audit staff across multiple organizations within Discover Financial Services.
• Performed and or led all internal audit phases such as, but not limited to; methodology development, planning, fieldwork, testing, reporting, and issue validation.
• Collaborated with Data Science/Analyst to drive factual testing results and risk measurement perspectives.

Riverwoods, IL, US

• Built and maintained a team of 108 customer facing employees to achieve operational and customer service excellence within Discover Card Operations.
• Ensure efficient and effective implementation of new products, services, and customer service strategies.
• Won #1 in JD Power’s Online Assisted Category for Credit Card Satisfaction during management period.
• Develop, maintain, or enhance existing policies, procedures, and training documents.
• Create business unit level risk reporting metrics to measure compliance with operational and risk goals.
• Serve as a critical control owner for various regulatory and operational risk processes.

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