C. Wallace Email & Phone Number

Salt Lake City, Ut, Us

San Francisco, California, Us

- Design, implement, execute, and report on a quality assurance function over Compliance Risk groups • Design, implement, and report on a Compliance Monitoring of 1LOD Program inclusive of activities and collaborative tools to ensure comprehensive risk monitoring coverage• Provide oversight, guidance and credible challenge for assigned compliance teams performing monitoring activities• Manage a rotation of full time and contracted staff on varying projects

Salt Lake City, Utah, Us

AVP., Operational Risk Management (Operational Risk Support) • Built and lead RCSA execution team.• Owned and supervised execution of annual Risk & Control Self-Assessment (RCSA) for Zion Bancorporation and its regional affiliate banks. • Presented RCSA program and results to Operational Risk Governance Committee. Inclusive of; methodology, communication approach and future strategic direction of department and profession to company CEO, president, and all executive and senior vice presidents.• Developed and implemented ongoing key control testing to identify and measure the Company’s residual risk profile• Drove a company-wide risk governance software conversion to ensure a single source for risks, controls, assessments, issues and operational risk incidents.

Washington, District Of Columbia, Us

Project Mgr., Internal Audit (Enterprise Risk Management) • Led Risk-based audits and consultative reviews concentrated on Enterprise Risk Management functions (second line of defense) to provide an independent perspective of the Company’s ability to identify, measure, respond, and report on risk management.• Serve as a project based manager, coach, and mentor for audit staff and consultants.• Collaborate with leadership and technical teams to provide proactive feedback and strategic insight on feature design and Lean/Agile implementation of strategic initiatives; assessing product launch risk.

Riverwoods, Il, Us

Project Mgr., Business Risk & Internal Controls (Discover Bank) 1/2015 – 9/2016• Led the implementation of, and on-going, risk management initiatives required for Discover Bank’s first line of defense. Risk management initiatives included, but were not limited to; RCSA, Operational Risk Incidents, Control Testing, Continuity, Exam Management, Issue Management, Risk Assessments, and New Initiatives.• Served as the Community Service Chair for Discover’s Women in Power employee resource group.

Riverwoods, Il, Us

• Served as audit staff across multiple organizations within Discover Financial Services. • Performed and or led all internal audit phases such as, but not limited to; methodology development, planning, fieldwork, testing, reporting, and issue validation. • Collaborated with Data Science/Analyst to drive factual testing results and risk measurement perspectives.

Riverwoods, Il, Us

• Built and maintained a team of 108 customer facing employees to achieve operational and customer service excellence within Discover Card Operations.• Ensure efficient and effective implementation of new products, services, and customer service strategies.• Won #1 in JD Power’s Online Assisted Category for Credit Card Satisfaction during management period.• Develop, maintain, or enhance existing policies, procedures, and training documents.• Create business unit level risk reporting metrics to measure compliance with operational and risk goals.• Serve as a critical control owner for various regulatory and operational risk processes.

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