As a Level 3 Technical Support at Advant Solutions, Inc., I provide advanced troubleshooting and resolution for complex IT issues, ensuring customer satisfaction and system performance. I have successfully handled multiple high-priority tickets, escalated from lower-level support teams, and delivered solutions within tight deadlines and SLAs.I have a strong background in computer repair and maintenance, with over four years of experience as a Home Theater Installer at Geek Squad and an Administrative Assistant at West Los Angeles Vet Center, where I installed, configured, and serviced various devices and systems for residential and commercial clients. I am also pursuing an Associate of Science degree in Computer Science at Lone Star College-University Park, with previous coursework in Electrical/Electronics Maintenance and Repair Technology at NPTU and NNPTC.I am passionate about learning new technologies and enhancing my skills in troubleshooting and computer administration. I am a team player, who values collaboration, communication, and feedback. I am looking for a mid-level position that will allow me to apply and grow my technical and soft skills, while optimizing and improving the efficiency and reliability of IT infrastructure.