Matt Walsh Email & Phone Number

Cincinnati, Oh, Us

Blue Ash, Oh, United States

Working within Operations and Sales to deliver RFP’s and QBR’s, manage accounts, work with internal and external teams to solution and staff projects, onboard global customers and vendors and deliver world-class Customer Experiences.

West Chester Oh

*June 30 2020 - Recently completed nationwide deployment upgrading switches at 6000 stores in 5 months with 98.5% first visit success rate - highest % for any project of this size in Comcast Business history. Currently managing a team of customer-oriented Project Coordinators to oversee and complete aggressive, large-scale national deployments for enterprise customers with large footprints, taking the stress and guess-work out of deployments for our customers.Change Management Champion pushing for constant improvement, as a Field Services stakeholder partnering with Process Improvement teams, Support Ops and border partners including Logistics, PMO, Revenue Assurance and Service Assurance.Three years experience in the Break/fix space managing a large team of coordinators responsible for scheduling and overseeing technicians in the field for emergency, enterprise outages. - Successfully onboarded our most aggressive SLA's, i.e. 4hr nationwide SLA with replacement hardware in hand, along with the onboarding, reporting, management of nationwide depots to support this. - Created the first true 24/7 team within the Field Services organization to support our break/fix requests around the clock with 4hr SLA’s. - Created and implemented a returns process resulting in the recovery of over $2M each month in lost assets in the field.

West Chester Oh

Successfully onboarded our most aggressive SLA's, i.e. 4hr nationwide SLA with replacement hardware in hand, along with the onboarding, reporting, management of nationwide depots to support this.Helped to transition Field Services as SME, post-acquisition with Comcast

Cincinnati, Ohio Area

- Create project plans, risk logs and status reports while allocating human resources and monitoring the progress of multiple projects and installations domestically and internationally. - Monitor, advise and provide effective coaching for a large team of Project Coordinators and their Team Leads throughout the project phase, as well as dispatching of Field Services. - Ensure all client SLAs are met by tracking requests and their progress- Create agendas for, and hold weekly team meetings - Proactively address all potential problems that may arise throughout the project timeline- Maintain detailed, accurate records of all interactions with clients, vendors and technicians- Ensure that profitability and customer satisfaction are evaluated with equal importance

Cincinnati, Ohio Area

- Supervise, coach and ensure success of a team of Project Coordinators, while acting as an escalation point for clients, vendors and technicians.- Review queue of incoming client requests and balance the workload of the team appropriately.- Assist Project Manager in the creation of project plans, scope and resource estimates. - Monitor team KPI’s as well as team communication to clients. - Coordinate and lead client health check programs.- Generate quarterly reports to provide clients with analytical data, and internally to assist with future planning.

Cincinnati, Ohio Area

- Consult with management and review project requirements to determine: o Goals o Timelines o Funding limitations o Procedures for accomplishing project o Technician requirements o Allotment of resources.- Manage incoming client requests- Coordinate the purchase and delivery of the necessary tools and materials needed to complete work at each location.- Adhere to client and management-established deadlines.

Education record

Education record