Adam Walsh Email & Phone Number

Saint Paul, Mn, Us

Greater Minneapolis-St. Paul Area

Scaled and lead a team of Customer Success Managers accountable for NRR (108%), GRR (>94%), product adoption and customer satisfaction (Y/Y increases of NPS, advocacy past 3 years) across $40M ARR global portfolio of Fortune 500 enterprises and SMB B2C/B2B accounts.Secured business growth opportunities of $7M ARR over the past 18 months through new logo expansion and existing business optimization.Established customer COE organization focused on developing best practices and recommendations via research, training articles, best practices, and content consolidation to enhance team skills and knowledge base.Strategic direction Customer Success Analysts team that facilitate extensive data analysis on customer cohorts and segments to unlock additional revenue potential.

Greater Seattle Area

Recruited, hired and onboarded team of 50 responsible for online marketing, store merchandising, demand generation and store business operations across North/South America, Europe, Japan and Australia.Grew single customer ARR from $4M to $50M over 6 years.Integrated Digital River into Microsoft (customer) into one cohesive team focused on delivering global commerce experiences and revenue expansion in top markets.

Greater Minneapolis-St. Paul Area

Drive brands expansion through engagement with Digital River commerce and payments product portfolio.Responsible for best practices and implementation recommendations in :Site Optimization, Paid/Organic Search, Email Targeting, Marketing, Merchandising.Owner of direct client relationships across the US, APAC, Australia, Japan, Europe.

Greater Minneapolis-St. Paul Area

• Created and established online giving program within United Way• Client base included over 100 organizations• National Trainer for United Way Online Sales Product for all United Way’s in the United States• Established financial analysis and forecasting models related to product/project life cycles• Established sales funnel and sales tracking system using Microsoft CRM• Established marketing strategy and all materials related to online giving program• Verify audit results for online fund raising activity through general ledger• National Cabinet Member for all Online Giving Programs

Greater Minneapolis-St. Paul Area

As project manager I was responsible for the day-to-day progress and communication of multiple technical projects in web-based application development environment. During this time I worked closely with clients as well as the rest of the organization to collect requirements, schedule development, and manage delivery expectations of new features and functionality. Responsibilities Included:• Project Manager for all Lotus Notes Projects• Specific projects include: Migrations, Installations and Upgrades• Created team project plans and supervised implementation• Supervised project team of 12 including managing quarterly performance reviews• Approved all budgetary/project changes• Initiated daily status debriefings with staff and customers

Greater Minneapolis-St. Paul Area

• Lead customer service representative for all inbound dealer requests and maintenance issues for Consumer Lending Division• Responsible for financial analysis of all current and future clients for Consumer Lending Division• Responsible for credit and background analysis of Consumer Lending Division business partners• Established database for all customer activities in the United States• Established reporting methodology for Consumer Finance Division• Managed team of six associates

Master Of Business Administration - Mba, Organizational Leadership

Activities and Societies: Focus on organizational leadership Hamline School of Business Dean’s Award Recipient

B.A., Business Management

Activities and Societies: Soccer- CaptainEuropean Union Study Abroad, Influence in Business and Monetary Policies

High School

Activities and Societies: Soccer- Captain