•Developed, trained, and directed vendor management teams, assigned areas of responsibility to meet goals, objectives, and timelines•Ongoing monitor and analyze vendor performance data including scorecarding and vendor activities to drive recommendations•Provide key support for end-to-end sourcing activities related to the contracting for outsourced services, software, hardware, and other procurement areas•Prepare Monthly Business Reports and other tasks to Identify, develop, prepare, and review with senior management

•Managed a team of Litigation Analysts to ensure quality and productivity standards were met•Ensured litigation pipelines were processed according to investors and company guidelines•Responsible for compliance and oversight of third-party relationships, scorecards as well as created Self-Reporting routines, which directly impacted more than $160M FNMA repurchases •Developed and implemented title vendor SharePoint sites to facilitate communication between Mortgage Resolution Team and our vendors •Ensured regulatory requirements were clearly defined within policies and procedures•Identify and remediate process/control failures

•Manage day-to-day Bankruptcy Mortgage Portfolios for all Chapters (7, 11, 12, &13) to ensure smooth workflow and achieve predetermined goals•Lead and coached a team of 15 representatives in a manner that drives high-quality customer care • Efficient allocation of cases, goal setting, forecasting, and flexibility to manage changes•Effectively built a strong team committed to achieving organizational goals