Shirley Wan Email & Phone Number

Phoenix, Arizona, United States

Toronto, Canada Area

• Fully Certified and Self-Educated in both Google Analytics and Google AdWords AccountManager; which includes Fundamentals, Advanced Search, Display, Shopping, Mobile andVideo campaigns.
• Integrated Google Analytics, Google my Business, Conversion Tracking and Telmetrics.
• Self-Educated and manage Google Shopping campaign and Google Merchant Center.
• Organized training, presentations and meetings.
• Designed and executed a coaching plan which included feedback, side-by-side shadowing,recommending Google tools, best practices, presentation training and hands-on training.
• Identified and currently implementing a Google sales training manual to ensure senior salesreps and OAC’s have the knowledge of Google search, Google AdWords to improve their sales.

• Onboarding; contacted new clients to complete the information on their 411.ca listing.
• Inbound; Communicated with clients on a professional level.
• Retention; Ability to solve client’s dispute on a professional level of communication. Able tohandle escalation calls along with a solution.
• Demonstrated the ability to gain clients trust and provide exceptional expectations forcontinuing business partnership.
• Recognized opportunities to upsell Google AdWords, Website and/or more exposure on 411.ca.

• Operated in a sales environment. Capable to meet sales target.
• Proficient B2B sales in direct response online advertisement.
• Dedicated on acquiring new clients for company growth; cold calling.
• Utilized company products and services to present the appropriate package to meet clients

• Mentored, motivated and coached sales team to create value and delivery in the sales process.
• Developed scripts that shortened talk time and increase upsells
• Competitively prospect new business in local area. Emphasized product features based onanalysis on customer’s needs.

Sem, Seo And Web Analysis

Business Administration