• Fully Certified and Self-Educated in both Google Analytics and Google AdWords AccountManager; which includes Fundamentals, Advanced Search, Display, Shopping, Mobile andVideo campaigns.• Integrated Google Analytics, Google my Business, Conversion Tracking and Telmetrics.• Self-Educated and manage Google Shopping campaign and Google Merchant Center.• Organized training, presentations and meetings.• Designed and executed a coaching plan which included feedback, side-by-side shadowing,recommending Google tools, best practices, presentation training and hands-on training.• Identified and currently implementing a Google sales training manual to ensure senior salesreps and OAC’s have the knowledge of Google search, Google AdWords to improve their sales.• Established a relationship with client’s which includes providing strong strategies andrecommendations to assist with achieving marketing goals throughout the onboarding process.• Collaborate with Account Managers to ensure the campaign setup is completed in a timelymanner; also to ensure the success and performance efficiency of the campaign• Educate and develop new campaign strategy based on the client’s needs and monthly reportsillustrating campaign performance.• Recommend potential campaign growth and success with by increasing the portfolio value ofthe campaign.• Ongoing communication with client on a regular basis to ensure the fulfillment of the campaignprogress and business roi; Conducted meetings if needed.• Maintain reduced churn level, retain client’s services and increase business roi by utilizingcampaign performance.• Generate and provide weekly and monthly reports to the team and management.• Initialized and introduced reports to track team Google retention, upsell, setups, optimizationsand follow ups.• Currently establishing a monthly individual progress review for the team.

• Onboarding; contacted new clients to complete the information on their 411.ca listing.• Inbound; Communicated with clients on a professional level.• Retention; Ability to solve client’s dispute on a professional level of communication. Able tohandle escalation calls along with a solution.• Demonstrated the ability to gain clients trust and provide exceptional expectations forcontinuing business partnership.• Recognized opportunities to upsell Google AdWords, Website and/or more exposure on 411.ca.

• Operated in a sales environment. Capable to meet sales target.• Proficient B2B sales in direct response online advertisement.• Dedicated on acquiring new clients for company growth; cold calling.• Utilized company products and services to present the appropriate package to meet clients

• Mentored, motivated and coached sales team to create value and delivery in the sales process.• Developed scripts that shortened talk time and increase upsells• Competitively prospect new business in local area. Emphasized product features based onanalysis on customer’s needs.