As facilitator/Service Coordinator for Community Services, Inc interfaced with various utility vendors to obtain customer's 12 month billing and pay histories. Negotiated service extensions for customers' energy accounts to prevent disconnection of services. Reviewed billing history and calculated Energy Burden to determine eligibility for various Comprehensive Energy Assistance Programs. As Case Manager identified client needs. Referred clients for Weatherization Assistance Program, Appliance Retrofit/Replacement program, prescription assistance, and to various other agencies. Counseled clients. Formulated Budget and Payment plans. Provided Energy Education to reduce utility consumption and lower utility bills. Monitored progress toward resolutions of problems. Implemented solutions to problems. Suggested methods to improve client services, increase productivity, reduce postage and copying expenses by scanning documents. Devised electronic standardized forms, letters, cover sheets and other time-saving documents necessary for daily operations. Created Client Profiles. Prepared CEAP and CSBG Direct Time Allocation forms. Maintained files of all clients and potential clients. Updated all client files. Updated follow-up applicant files. Provided excellent customer service. Employment initiatives included job referrals, resume review and preparation, job interview skills and application assistance. Increased client financial skills. Provided Assistance to the elderly and disabled. Determined client eligibility. Conducted Applicant Intake interviews as Outreach Case Manager and fully explained programs to applicants. Coordinated Services including rental and shelter assistance. Verified income and unemployment benefits. Coordinated Energy Crisis Program for immediate intervention. Prepared and forwarded documentation to Central Office for Shelter Assistance program to prevent eviction.

Formulated procedures and guidelines. Administered a variety of HR activities and programs including staffing, recruitment and sustainment, compensation, benefits, Welfare to Work, EEO, OWCP, FOIA, Labor Relations, and training. Prepared vacancy announcements and posted job listings. Reviewed resumes and applications to ensure that the basic qualifications were met before passing them on to the hiring specialists. Managed new hire orientations, HR events, and benefits open enrollments. Coordinated agency-wide meetings. Developed and conducted individual and group training programs as facilitator/trainer for Homeland Security daily operations. Coordinated employee training. Prepared training request forms. Maintained files of available training. Updated all employee-training files. Provided new employees orientation training. Collected data for hiring panel review, prepared scheduled reports and conducted surveys. Established and maintained statistical records. Reviewed personnel records and data. Conducted background and security checks. Verified employment. Rated applications and prepared recruitment bulletins. Arranged and conducted weekly staff meetings and team meetings. Facilitated staff meetings. Formulated ideas. Finalized and submitted written suggestions. Created standard operating procedures for various tasks. Initiated composition of work objectives and new job descriptions for purpose of evaluating personnel staff for position upgrades. Prepared draft responses to routine legal inquiries, EEO complaints, MSPB II grievances, Congressional and disciplinary actions. Assisted in preparation of pleadings, interrogatories, and request for productions and admissions. Reviewed discovery material and formulated agency’s response. Prepared, organized and indexed exhibits for attorneys in preparation for trial or hearings. Produced evidence as the base coordinator in EEO litigation involving civilian and Federal employees.