Wanda Ramirez Email & Phone Number

Orlando, Florida Area

Managed inquiries of guests for upcoming vacations to theme park. Duties included investigation ofquestions/complaints, forward issues to appropriate support teams if needed, make and replace ticketorders with offering upgraded items.Built and retained customer loyalty through timely and effective one call resolution; increasedrevenue through the execution of various sales items.Consult guest in any general information about theme parks and hotel accommodations.Handle large call volume during peak times of the year

Kissimmee, Florida

Demonstrated superior customer service and consultation, and effectively resolved customerconcern minimizing complaints to managementService inbound and out bound regarding customers inquires on their insurance policesMake any changes to policy that client request such as change of vehicles or adding drivers to policy.Assisted customers with coverage question, general insurance questions, and claim information

Orlando, Florida Area

Provided highest level of customer service to customer needing assistance with their airline booking.Make and confirm flight reservations via telephone and computer.Converse with customers to determine their needs for destinations, travel dates, and financialconsiderations while creating a relationship with the customer.Work through customers frustrations on flight delays and cancellation while working on best possibleresolution for clients.Assist customers with general questions and concerns

Orlando, Florida Area

Developed a store specific training program, and personally trained all incoming employees tointegrate them into the sales workflowAccomplished smooth day-to-day operations by completing inventory checks and organizationalskills.Prepare sale slips and merchandise invoices. Maintain and update filing, inventory, mailing, anddatabase systems.Compile, copy, sort, and file records of office activities and merchandise invoices.

Associate'S Degree, Finance, General

Bachelor'S Degree, Finance, General