Victor Wang Email & Phone Number

• Gather customer data via databases and SQL queries to transmit information with COTS system• Integrated and modified C# code to improve data searching efficiency and reduce costs by 30%• Conducted extensive code testing to ensure accurate and organized statistics for business partners• Consulted with clients on business processes to improve and expedite system processes by 25%• Incorporated web services for client needs with POST and GET C# code to send over 500,000 messages per week• Collaborated with internal teams to devise and gather system configuration details to elaborate distinct figures

Austin, Texas, United States

-Provide customer support for end-users via phone calls, Cherwell Client, Microsoft Teams messaging app, email, in-person checkups, and other internal communication methods -Assisted over 30 end-users in one month with technical support difficulties -Documented resolution details from customer support interactions and client interactions

Austin, Texas, United States

Directed the Treasury committee of the organization which involved implementing financial sheets for every committee of the organization, overseeing reimbursements for members, managing charity funds, administering the overall budget, presenting for general meetings, organizing fundraisers, delegating tasks for committee chairs, and collecting funds from members

Austin, Texas, United States

Managed the organization's budget and saved over $5,000 in the Fall 2021 academic semester, planned one major ushering event for the Spring 2022 academic semester, tasked with planning and executing catering orders for general meetings

Austin, Texas, United States

Participated and led in many service events around the Austin community area such as volunteering at the Central Texas Food Bank, Lady Bird Lake clean-up, Austin Animal Shelter, blanket making for Paralyzed Veterans, Casa Marianella, Casa Posada, Yellow Bike Project, and other events that involve serving the community

Bachelor Of Business Administration - Bba, Management Information Systems

Minor in English

Associate Of Arts - Aa