Karin Ward Email & Phone Number

Pleasanton, California

• Manage end-to-end digital offer creation and execution for online platforms.• Oversee digital production calendar, deadlines, assets, and execution of existing and new projects.• Ensure brand standards and legal requirements are represented on all content.• Build a strong understanding of customer needs and pain points to drive future solves.• Solve, develop and document best practices for digital programs and team efficiency.• Analyze and proofread content for accuracy and completeness.• Collaborate with internal and external partners to ensure continual growth and accuracy.• Test and Provide system requirements to product and IT to ensure accurate new tools and features.• SharePoint administrator for the digital marketing team.• Collect, import, and manage offer creation team metrics.

Livermore, California, United States

Musical Venue MOD & Winery Brand Ambassador.

Pleasanton

• Liaise with marketing, merchandising, and business units for accurate print advertising.• Manage print advertising files from inception to press, ensuring specifications are met.• Uphold corporate graphic standards and brand identities.• Communicate revisions to graphic vendors and manage production schedules.• Monitor deadlines, handle late requests, and negotiate extended deadlines.• Coordinate with the media department for correct ad versions and page counts.• Manage and publish content on the company intranet.

Pleasanton

• Input promotional details into proprietary software for Safeway stores.• Analyzed product inventory and forecasted future demand.• Fostered strong relationships with internal teams and vendor partners.

San Francisco Bay Area

• Imaged and configured laptops and desktops for Cisco employees.• Troubleshot and resolved application and hardware issues.• Documented and updated case status/resolutions.

Pleasanton

• Supported and updated client base with expense software.• Created application installation files and performed configuration changes.• Researched errors, inquiries, and possible software bugs.

Pleasanton

• Established procedures for service requests from the Help Desk.• Coordinated and assigned incoming service calls.• Trained Help Desk technicians on policies and procedures.• Maintained employee operating systems and company Exchange servers.

Orange County/ Pleasanton California

Successfully maintained and nurtured partnerships with clients from various contracted accounts.Provided dedicated evening and weekend on-call support for directory assistance sites in the Bay Area.Demonstrated reliability and responsiveness to address issues promptly and ensure uninterrupted services.

Bachelor Of Applied Science (Basc), Automated Manufacturing Technology

Activities and Societies: Editor of school newsletter. Co-chairman of SME (Society of Manufacturing Engineers).

Associate Of Applied Science (Aas), Electronic Engineering Technology