David Washburn Email & Phone Number

Redmond, Wa

Redmond, Wa

Provide multi-tiered support for a variety of products primarily relating to display, USB, Thunderbolt 3 and networking technologyCoordinate product launches on multiple online sales channels with marketing and technical teams including outside vendorsMentor and train new support engineers while being a main point of contact for display and docking productsWrite blog posts, develop knowledge base articles and FAQ items for products based off of customer feedback, research and troubleshootingManaged product life cycle from concept to end of life and was primary contact for Product Launch process improvement and trainingLead effort to migrate to new support forum platform from outdated systemDevelop technical and marketing copy while working closely with marketing department for new products

Renton, Wa

Support a wide variety of technologies ranging from desktop/laptop PCs and Windows enterprise servers to mobile computing and manufacturing robotsFulfill change requests in test and production server environments during production off hours to enhance application functionalityPerform quarterly and yearly Active Directory, LAN security audits, and adhere to Sarbanes-Oxley information retention processesSupervise local desktop support team to prioritize incident reports and requests for services in a manufacturing production environmentLead IT action for implementing new S&P Time and Attendance system for HR and hourly plant employeesAutomate business processes to maximize efficiency using Powershell and batch scripting

Renton, Wa

Provide Tier 1 resolution of technical issues for PACCAR Dealership applications via telephone, email and through ticketsConsistently exceeded department call-handling goals handling 40+ call per shiftIdentify and escalate critical application issues to proper support teamsValidate new documentation submitted by peers as Quality Assurance team member

Kirkland, Wa

Lead efforts to Incorporate an enterprise Print Management System and consolidate printer hardware.Document technical process in user account setup, access control and desktop software installation.Process service requests and incident reports using corporate ticketing system.Deploy 10+ customer desktops and laptops per week in an organizational PC refresh project.