Sarah Watson Email & Phone Number

Tysons Corner, Virginia, United States

Virginia, United States

Dc Metro Area

The program of work I previously managed largely supported the Change Management organization, and while I incorporated many change management methodologies into my daily practices, I was missing core change management experience. This led me to take a lateral move into a Global Change Management role. During this year my focus shifted from the product to the audience - understanding motivations that lead to the acceptance of change and reasons that render change unsuccessful. I was responsible for creating and implementing communication plans, strengthening and leveraging networks of ambassadors, creating support strategies that support the flow of work, and analyzing metrics to refine workflows and processes.

Remote Worker

Responsible for the creation and implementation of a digital transformation strategy to support the constant digital change that internal users have to master to be effective in their roles. I managed a team of 5 creative minds who created release based instructional and strategic content, in addition to many other ad-hoc projects including animation creation, filming and production. I led the implementation of a new digital adoption platform to revolutionize the way we support users in adopting Salesforce. I grew a team of DAP experts and expanded the program to meet the needs of 20k users.

Washington D.C. Metro Area

Responsible for scoping digital adoption projects across the Customer Experience organization, predominantly with SFDC, to drive process efficiency improvements

Washington D.C. Metro Area

After having twins, my family moved to the Washington, D.C. metro area. I dedicated this time to my family and the renovation of our home. I also participated on the board of my local Moms Club and volunteered at a local elementary school.

Sydney, Australia

In 2010, I joined a newly created technology sales team, focused on selling Cerner’s leading-edge technologies to clients within the Asia Pacific region. We were a small team of 3 based in Sydney, reporting to leadership in the US. Due to our team dynamic I was expected to wear multiple hats including client requirements analysis, technology architecture design, quote development, solution expertise, partner management, and general operations support to all things sales related. This was a high-energy, fast-paced environment, which necessitated collaboration with clients, partners and global subject experts to deliver concurrent projects on time and against tight deadlines. In addition to my core role, I was heavily involved with the local Cerner ‘Smart Room’, a space created to simulate a real hospital setting where we showcased new and current solutions and capabilities. Within this space I managed the technical infrastructure and facilitated demonstrations to new and existing clients.

Sydney, Australia

I moved into the Team Lead role at a time of transition. Initially leading a team of 3 analysts and helping to restructure the local support organization to reflect a newly established global support structure. Towards the end of this period, the local support analysts were reassigned and I transitioned to the sales organization.

Sydney, Australia

I began my career with Cerner as part of their support organization. Our small team supported the core solutions of Cerner clients within the Australian public healthcare space. I was responsible for providing 1st and 2nd line support for Millennium PowerChart, Documentation and Orders, troubleshooting issues until resolution, and coordinating with subject experts to manage action items and escalations.

London, United Kingdom

Project-based role focusing on the Telecommunications and HealthCare IT industries

London, United Kingdom

London, United Kingdom

Graduate Diploma, Information Technology

Bachelor Of Science - Bs, Applied Psychology, Honors Class Ii (Division I)