Wayne Botha Email & Phone Number

Bedfordshire

• Develop a strategy and oversee execution of a long-term Fundraising Strategy to identify a new income streams and direct fundraising activities
• Develop a strategy and oversee execution of a long-term Children’s Services Strategy
• Own the CRM strategy, embed its use into the operational cultures of KidsOut to maximise the financial investment and day to day operational benefits
• Add a major fundraising opportunity to the Fundraising calendar annually
• Identify and recruit suitable… Show more
• Identify and recruit suitable fundraising committee members

Bedford

Creating a strong performance culture throughout the Housing Teams across 27 properties.Responsible for the day to day line management of Senior Housing management workers across 13 Projects ranging from Bedford to Leicester. Weekly visits to all 27 projects ensuring that organisational change is managed positively and efficiently.Ensure that all staff.

Bedfordshire

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• Developed strategy, plans & profit targets, ensuring requirements are exceeded through enhanced SLA`s and KPI`s
• Designed and implemented quality control programme, coaching employees toward high performance & success
• Recruitment and management of service level staff & resources to optimise employee performance engagement
• Prepared/analysed monthly Sales data, produced reports for Board level strategic & operational decision making
• Controlled contact and service centre… Show more 

Poole

• Developing strategy, sales plans & profit targets ensuring requirements exceeded through enhanced SLA`s & KPI`s
• Prepared/analysed monthly Sales data, produced reports for Board level strategic & operational decision making
• Improving margins, maintaining high quality client services, enhancing team development achieving aspirations
• Increasing market share in existing markets and maximise new business development opportunities
• Manage Client retention activities… Show more
• Manage Client retention activities, ensuring on-going Account Management

London, United Kingdom

• Organisational change catalyst that challenged poor behaviours & champion customer centric thinking; proactively
• Develop and integration of mobile products incorporating SMS, video and “live Chat” strategies organisation wide
• Conduct detailed monthly face-to-face visits and conduct managerial reviews of all outsourced retail service units
• Review all possible operational MI and establish areas that require attention & address this with relevant parties
• Lead contact… Show more
• Lead contact centre operations, enabling contact centre to move from cost centre to revenue generating centre

Milton Keynes, United Kingdom

• Lead/influence team performance ensuring highest standards of operational effectiveness & productivity achieved.
• Identification of opportunities to streamline organisational processes & 3PL management to increase profitability.
• Effective resource planning to ensure SLA's is achieved across the business to deliver excellent customer service.
• Accurate and timely analysis & MI reporting for stakeholders at all levels to support strategic decision-making.
• Multiple sites… Show more
• Multiple sites visits ensuring key performance criteria are at the heart of the customer journey. Show less

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Education record