Wayne Fredericks Email & Phone Number

New York, Nyc

Level 2 Support, in charge of answering all help desk inquiries within New York corporate office, as well as other offices.Provided excellent customer service while resolving day-to-day software and hardware problems, also did basic administration of computer accounts Domains and passwords.Monitor voice mail system, e-mail messages and related, information for support inquiries, responsible for making sure the company’s computers can communicate with its other computers, printers and servers on the network, as well as the Internet and any other services outside the company, including FTP servers, virtual private networks and gateways. also i provide the law and order of the network by spelling out the rules and regulations of the company.

Columbus, Georgia

Served 17 years, and was promoted to the Rank of Major.

Served as back up facilities assistant with managing pantries; conference room set ups, building and maintenance repairs; deployment and retrieval of AV equipment. Served as back up IT Tech, regarding deployment and retrieval of laptops and projectors for meetings. Handle reservations and execution of video conference meetings, loaner equipment reservations (e.g. laptops, projectors, power adaptors, wireless mice, surge protectors, etc). Ensure transaction forms are completed for all facility related tasks

office equipment, carriers and office supplies Managed shipping using FedEx and UPS Also Prepare donor Drives For shipping to upcoming drives, Also Maintained Credit Card Machines Maintain the Inventory for Donor Supplies, and office Supplies.Maintain HP Printers as far as troubleshooting, toner replacement and repairs.

Respond to questions from callers and walk-ins; remotely assist students, staff, and faculty with technology problems in offices, classrooms, and residence halls; assist in person with problems in the computer labs.* Established and implemented facilities policies, monitored quality of existing policies and procedures. * Managed vendor relationships, including but not limited to; office equipment, carriers and office supplies. Administrator of Federal Express Passkey program. * Served as back up facilities assistant with managing pantries; conference room set ups, building and maintenance repairs; deployment and retrieval of AV equipment. * Served as back up IT Tech, regarding deployment and retrieval of laptops and projectors for meetings. Handle reservations and execution of video conference meetings, loaner equipment reservations (e.g. laptops, projectors, power adaptors, wireless mice, surge protectors, etc). * Ensure transaction forms are completed for all facility related tasks. * Aided with setup and maintenance of employee Blackberry.* when necessary, performed Networking On Xerox Copiers.

Responded to questions from callers and walk-ins, assisted faculty with any technology problems in offices Troubleshot Ricoh machines, cleared papers jams, and dealt with network connectivityAlso responsible for the Security access card system.Established and implemented facilities policies, and monitored quality of existing policies and proceduresServed as backup IT Tech, configured and retrieved of laptops and projectors for meetingsHandled reservations and executed video conference meetings, and loaner equipment reservations (i.e. laptops, projectors, power adaptors, wireless mice, surge protectors, etc.)Ensured transaction forms were completed for all facility related tasks Aided with setup and maintenance of the Blackberry's of the employees

Established and implemented facilities policies, monitored quality of existing policies and procedures. Managed vendor relationships, including but not limited to; office equipment, carriers and office supplies. Administrator of Federal Express Passkey program. Served as back up facilities assistant with managing pantries; conference room set ups, building and maintenance repairs; deployment and retrieval of AV equipment. Served as back up IT Tech, regarding deployment and retrieval of laptops and projectors for meetings. Handle reservations and execution of video conference meetings, loaner equipment reservations (e.g. laptops, projectors, power adaptors, wireless mice, surge protectors, etc). Ensure transaction forms are completed for all facility related tasks. Aided with setup and maintenance of employee Blackberry. When necessary, performed Networking On Xerox Copiers.

Experience in receptionist work such as answering phones. Paging using intercom system.Provided services to the Executive Department, CEO, and magazine group.Handled facilities requests for all employees, including moving boxes, office furniture and equipment, changing bulbs, attend to painting and plumbing needs, and more.Maintain copy machines (Networked and Metered) also provided copier supplies for all employees.Assist mailroom coordinator as needed; organize basement storage. Experience in Microsoft Outlook, Blackberry Setup, Lotus Notes, and the Internet.Experience with using Fed-ex and ups shipping online.

Routed incoming and outgoing phones calls, and paged the appropriate employee using the intercom systemProvided services to the Executive Department, CEO, and office employeesHandled facilities requests for all employees, including: changing bulbs, painting, moving boxes, office furniture and equipment, among various other maintenance dutiesMaintained copy machines (Networked and Metered), and provided copier supplies for all employees

Organized and maintained computer hardware.Inventory using Wise track computer program.

Organized and maintained computer hardware

Filed customer checks using check-processing machines. Provided other services as needed.

High School Diploma, Information Technology

Bachelor Of Information Technology, Information &Amp; Technology

Bs In Information Technology, Information Systems

Bachelor'S Degree, Information Technology