Wayne Griffith Email & Phone Number

Newburyport, Ma

Provide all Administrative duties in the daily running of a group recovery home for adult males. Worked closely with other agencies along with placement from correctional institutions for recovering addicts. Worked part of the clinical team maintaining clear resident/staff boundaries. Strong computer skills, printing, scanning and maintaining clients confidential files...Strong HIPPA training and CPR Certified.

Handled daily customer requests via email, phone and fax which involved input of order and warehouse inventory. Arranged shipments via UPS, FedEx, and LTL Carrier Transportation. Ensured timely and cost effective delivery to customers. Managed customer invoicing, credits and Return Material Authorization.

Manage day to day operations for the Refrigerated Reefer Div which includes and up to the Tracking/Tracing and delivery to final destination when loaded trailers arrive for delivery throughout the US/Canada.This includes a fleet of 1700 trailers which travel via Intramodal train service and delivered to customers in a timely fashion and ensure customer satisfaction.Managed team/staff and strategies set forth by our Div. VP HR generalist, Payroll, Benefits, also developed Disaster Recovery Plan for the division which required substantial confidentiality.

Supervised the operations of approx 70 Union drivers on there daily delivery of food producst throughout the New England area restaurants and institutions.Maintained all DOT requirements from driver logs, accident investigations, and Alcohol and Drug policies as set by the company and DOT guidelines.Responded to customer issues and resolved as necessary to ensure a smooth process in making deliveries in a professional manner.

Served as a Compliance Specialist handling manifest issues, DOT permitting of vehicles, driver qualifications and training.Ensured all reporting documentation was filed with all state, local, and federal agencies to keep the customer and company in compliance as required. Sr.Technical Services Rep, in this position I provided internal support to one of the top Sales Consultants within the company and handled all his accounts from customer requests, and ensuring that the job is completed in a timelymanner customer satisfaction has been accomplished in a professional way.