Wayne Laporte Email & Phone Number

South Boston Ma

Senior-level manager with full responsibility for all operations staff• Manage multiple offices to reach benchmark targets in operational productivity and profit maximization• Work with Sales teams to implement organic growth strategies to increase revenue and profit • Corporate Compliance Manager ensuring compliance with all CBP, TSA, Other Government Agencies• Establish, communicate corporate objectives to management team, audit to ensure compliance, coach to successful implementation• Transitioned company to new operating system, improving customer visibility by 40% and internal data results by 60%• Work closely with Controller/Accounting and Operations to reduce DSO and minimize write-offs• Teach management team how to manage by exception, using reports to proactively highlight potential issues, instead of simply reacting after mistakes happen

Byfield Ma

Senior Manager with full responsibility for multiple-award-winning franchise. Successes include: Designing cohesive sales process to drive all orders from inception through delivery, exceeding customer expectations. In first month, new process eliminated all service failures attributed to team; Generating and analyzing all financial statements and budgets to ensure company meets budget; Developing proprietary Five Star Customer Development System, analyzing data to determine benefits. Improving new meeting appointment rate by 200 percent; Executing proprietary CADIM process to reduce waste in print thereby reducing costs, by Collecting, Analyzing, Designing solution, Implementing process, Managing. Achieve cost savings of 25%; Supervising claims process with all vendors and logistics providers.

Peabody, Ma

As a Senior-level account manager for Expeditors seventh largest account, I managed three Corporate Account Managers and a global team of 44 located in 29 offices internationally. I had full responsibility for increasing efficiencies throughout our customers global supply chain.Successes include: Strategically partnering with international service providers to achieve maximum savings and decrease transit times; Efficiently and cost-effectively moving tens of thousands of shipments globally each year; Training US brokerage teams in processes to avoid Customs delays, costs and penalties; Creating strategic plans for supply chain, including consolidating thousands of SKUs throughout 14 European countries, two centralized ocean export sites, US Customs clearance, and delivering to three DCs in US; Organizing and writing response for global transportation/Customs bids; Writing detailed SOP and training 15 offices in Europe, Asia, on-site, on stringent customer requirements; Exhibiting strong negotiating skills to obtain each District Managers’ commitment; Managing claims process, performing detailed root cause analysis for service issues, implementing corrective actions, tracking process improvements to ensure effectiveness and no repeat failures; Analyzing metrics in 10 key performance indicators, recommending improvements to processes, reducing claims, implementing best practices from other key accounts; Routinely scoring “superior” on client scorecards; Training teams on-site in Asia, Europe, Mexico, Canada and US; Directing trucking/air logistics for critical, high-value, oversized, extremely sensitive technology moving from US to Japan, Singapore, Philippines, Malta, Korea, Hong Kong, eliminating damage.

Cambridge, Ma

Successes include: Managing 35 employees, 5 managers, Executive Chef;Reducing food cost of goods by 5%, beverage COG by 3%, within first year, through exacting control, data analysis and enhanced training. Maintained costs over subsequent years;Conceiving and building corporate catering division to $200,000/year;Creating and analyzing weekly, monthly and quarterly financial statements;Being involved member of Cambridge Licensee Advisory Board, working with lead licensing authorities to curb under-age drinking.

Jd, Cum Laude, Law

Ba, English, Journalism, Photography