Wayne Laws Mmrs Email and Phone Number
Wayne Laws Mmrs work email
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Wayne Laws Mmrs personal email
I'm a happy individual who enjoys leading a team as much as being a part of one. I enjoy streamlining process and obtaining all possible knowledge and information available, in order to make the smart decisions and provide a high quality end product. I've learnt process and clear and concise communication is key to great output. I've a hunger to continually learn and grow. From an operational background, I have spent the later half of my long career in a full-service, client facing and new business type role within digital research environments, managing internal and external relationships as well as leading teams.
Elekta
View- Website:
- elekta.com
- Employees:
- 4887
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Global Senior Customer Insights And Research ManagerElektaUnited Kingdom
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Global Senior Customer Insights & Research ManagerElekta Feb 2024 - PresentCrawley, England, United Kingdom
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Research DirectorHuman8 Feb 2022 - Jun 2023London, England, United Kingdom -
Customer And Market Insight ManagerScope Nov 2019 - Feb 2022London, United KingdomOverall responsibility for Insight throughout the organisation. Ensuring we are customer focused, customer-led and fully accessible in everything we do. -
Customer Insight ManagerScope Feb 2017 - Nov 2019London, United KingdomMeasuring current customer experience, ensuring high standards, driving improvement and managing insight across all services and products.
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CarerCareer Break Mar 2016 - Jan 2017Home
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Associate Director, Customer ExperienceCambridge Market Research May 2015 - Mar 2016Cambridge, United KingdomOverall responsibility for the introduction of mystery shopping, digital/ mobile research. Introduced a new full end to end online system ("CMR"), created company website related content, oversaw the first 600 panel sign-ups and successfully bought in the first 50k of New Business. -
Research ManagerTns Uk Apr 2014 - May 2015More Place, London BridgeResponsible for team resource across multiple locations, Finance and general project health for a continuous Government Housing programme. Also overall responsibility for a one part of a large postal programme. I was also a Digital champion. -
ConsultantWatermelon Research Jan 2013 - Dec 2013London, United KingdomCosting, creating and managing online surveys and portals for Marketing and financial sectors from an operational perspective, dealing with both internal and external clients. -
Project ManagerEsa Market Research Ltd Feb 2008 - Jan 2013I provided a full end to end Mystery Shopping service via an online system. I attended new business meetings and met with new clients to determine business/ project requirements. Once obtained, I designed a questionnaire to suit needs, run a pilot if required, then run the programmes (varying in lifespans). Then provided the relevant reports/ presentations, dependant again on the client needs. I also attended client meetings and away days to present findings at area/ regional level. I managed internal relationships across departments and held clients based both in the UK and internationally. -
Project ManagerRaleigh International Sep 2007 - Dec 2007Costa RicaTo organise and run a project site in remote areas with little external support, managing a group of around 12 international young people in a cross cultural environment during 3 separate phases. -
Research SupervisorWhich? Feb 1994 - Jul 2007Key Responsibilities:•Operational management of fieldworker panel•Recruitment, motivation, organising, briefing, training (workload and equipment)•Management of administrative and strategic support for Insight team•Maintenance of Insight and Statistics Archive (physical and digital)•Key member of the operational management team of Which? Insight•Improved reports, documents and data for researchers •Regular updates to Insight and head of the department•People management – in addition to the fieldworker panel, responsible for the processing staff, including assistance in the management of their daily activities and providing training, motivation and development opportunities•Second-in-command for Department Manager, assisting with team management and delegation of workload responsibilities•Questionnaire design – web based/ print•Web-page design•Questionnaire Set up, editing, coding and scanning -
Senior Survey DesignerWhich? Magazine Jul 2004 - May 2006Key Responsibilities:People management - in addition to the fieldworker panel, responsible for the processing staff, including assistance in the management of their daily activities and providing training, motivation and development opportunitiesSecond-in-command for Department Manager, assisting with team management and delegation of workload responsibilitiesQuestionnaire design - web based/ printWeb-page designQuestionnaire Set up, editing, coding and scanningMaintenance of Market Research digital archives
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Survey ProcessorSurvey, Which? Magazine Jul 1996 - Jul 2004Scan, edit, code surveys.
Wayne Laws Mmrs Skills
Wayne Laws Mmrs Education Details
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Mark Hall -
Mark Hall, Harlow
Frequently Asked Questions about Wayne Laws Mmrs
What company does Wayne Laws Mmrs work for?
Wayne Laws Mmrs works for Elekta
What is Wayne Laws Mmrs's role at the current company?
Wayne Laws Mmrs's current role is Global Senior Customer Insights and Research Manager.
What is Wayne Laws Mmrs's email address?
Wayne Laws Mmrs's email address is wa****@****ing.com
What schools did Wayne Laws Mmrs attend?
Wayne Laws Mmrs attended Mark Hall, Mark Hall, Harlow.
What skills is Wayne Laws Mmrs known for?
Wayne Laws Mmrs has skills like Market Research, Consumer Insights, Customer Insight, Questionnaire Design, Management, Team Management, Quantitative Research, Online Research, Segmentation, Marketing Research, Focus Groups, Consumer Behaviour.
Who are Wayne Laws Mmrs's colleagues?
Wayne Laws Mmrs's colleagues are Fredrik Mellblom, Deborah Perriello Ctr, Retired, Katherine Ware, Tinashe Chimedza, Shannon Casey, Silvia Cozzo, Tom Barends.
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