Wayne Lem Email & Phone Number

Berkeley, California, United States

Fremont, California, United States

MShift provides mobile banking and mobile payment solutions to credit unions and banks. These solutions include Android apps, iPhone apps, and SMS/text messaging products. - Delivered technical support for mobile banking products to 200+ financial institutions by telephone and email. This included being on-call 24/7 for site down emergencies. - Worked closely with domestic and international Engineering, Quality Assurance, and Release teams to ensure all client issues are resolved in a timely manner. - Deployed beta and production code releases for updates and fixes through Subversion, including after hours as required to minimize impact to end users. - Managed major software updates and product enhancement projects for clients. - Generated over $250k from sales of enhancements and custom functionalities to clients. - Created mobile banking reports upon client request using the in-house MART reporting tool or MySQL.

Milpitas, California, United States

Zed-3 is a provider of IP communications and networking solutions for residences, businesses, and enterprises. - Managed and maintained day-to-day office and business operations for the U.S. sales office. - Provided technical and sales support for hardware and software VoIP products by telephone and email to customers and sales offices. - Reviewed and edited product data sheets, application notes, and user manuals. - Trained and mentored new office personnel in company policies and processes.

San Jose, California, United States

Mentor Graphics develops electronic design automation (EDA) software for designing electronic systems such as integrated circuits and printed circuit boards. - Delivered software support through telephone, email, and traveling on-site to internal and external clients for Printed Circuit Board products Board StationRE and Expedition. - Consistently ranked in top 10% in categories of customer satisfaction, first call resolution, and initial response time. - Served over ten years as team lead overseeing group of four to seven CAEs. - Edited technical content as Knowledge Editor for knowledge database utilized by customers on the support website. - Administered mixed network of Windows, Linux, and Unix systems for local customer support group. Reduced hardware expenditures 30% by utilizing computer experience and expertise.