Wayne Moyer Email & Phone Number

Womelsdorf, Pa, Us

Help desk manager● Managed multistate help desk● Used Goto Assist ticketing system ● Support of COBOL based scheduling, financial, and inventory system● Microsoft Office support● Hardware support of Lenovo and Dell systems● Apple iOS and MacOS support

● Administrative Assistant● Prepare truck schedules in Windows Windows remote environment● Prepare various truck paperwork in Windows remote environment

Al Karama, Dubai, Ae

Desktop support specialistSoftware and Windows 10 supportWindows Office supportFactory line support of Windows OS computersHardware support of laptops and desktopsActive Directory password changes

Bangalore, Karnataka, In

Contractor onsite at factory with 400 seatsWindows OS and Microsoft Application supportPrinter supportUse of the Service Now ticketing systemSupport of One Drive

Novi, Michigan, Us

Onsite at manufacturing plant for 300 seatsMicrosoft Windows OS supportWindows Applications SupportAS/400 applications supportPrinter supportUse of Cherwell ticketing systemPhone support for Verizon accountActive Directory password changes

Lancaster, Pennsylvania, Us

Reading, Pennsylvania, Us

Philadelphia , Pennsylvania, Us

Team lead on Pennsylvania State Police Contract Primary responsibility was to support Level 1 technicians Provided high end knowledge to level one tech advisors Contact Dell for hardware parts and support Compilation of ticket error reports for level 1 technicians weeklyContact level 3 support at the Pennsylvania State PolicePhone support for the PSPSupport of Microsoft Office family Support of Windows XP and Windows 7Support Apple IOSSupport of proprietary PSP software Use of Service Now ticketing software

Realtor

Second and third level software support of the following softwareLotus Quickr supportWordpress supportSalesforce supportUser support of LiferayUser support of AlfrescoiOS supportUse of Remedy, Jira, and CRM ticketing softwareLegacy support of java websitesPhone support of the Hershey salesforce for custom iOS sales appsCreated user access requested for external web usersAssisted external web team with DNS requestsAssisted in weekly change management meetings

Realtor

Hanover, Md, Us

PC DeploymentImaging using Norton GhostInstallation and configuration of McKesson Practice Works

Menlo Park, Ca, Us

Laptop rollout, ghosting and prep of new laptops

Hershey, Pennsylvania, Us

Cisco VoIP user and phone administration using Cisco User Configuration ManagerCreation of IP Phone accountsRemoval of inactive user accountsCisco IP Communicator installation and supportIBM Quickr user and document administrationCisco MeetingPlace user administrationCisco MeetingPlace server administration Web based and class based training for Quickr, Sametime and MeetingPlaceCreation of new training materials for MeetingPlace, Quickr and SametimeHardware Q&A Testing of SSD, hybrid and standard hard drives

Reading, Us

Pottstown, Pa, Us

Hardware warranty replacement for Dell, Compaq, Sony, and Hewlett Packard desktops and serversServer hardware replacement and support for Compaq