Wayne Pham Email & Phone Number

Melbourne, Victoria, Australia

Melbourne

Effectively trained and supervised over 100 PSTN Assurance Associates to ensure smoothoperations and high performanceDesigned and executed comprehensive training initiative resulting in 15% reduction inattritionUtilize data analysis to identify issues and agent performance trends, whilst preparingdetailed reports for stakeholdersCollaborate with operations.

Melbourne, Victoria, Australia

Effectively manage incoming Service Desk incidents and request queue to prevent any potential breaches of Service Level AgreementCollaborate with both internal and external resolver groups to handle incident escalations, whether critical or non-critical ensuring timely resolutionAnalyse procedural inefficiencies, identify areas where knowledge gaps exist.

Melbourne, Victoria, Australia

Act as primary point of contact for ATO employees who require technical assistance throughemail or phone communicationIdentify, troubleshoot, and resolve technical hardware and software issues of Level 1 complexity by conducting in-depth analysis and researchRecognize and promptly escalate situations that require immediate attention or interventionEnsure.

Melbourne, Victoria, Australia

Deliver comprehensive hardware support to Bunnings Warehouse retail staff across 375 locations throughout Australia and New Zealand, encompassing provision of technical assistance for proprietary EFTPOS terminals, mobile phones, scanners, and radio hardwareUtilize IT Service Management software and online delivery portals to effectively manage, track, and.