Greeted customers and helped determine needs. Wrote service orders. Changed oil and performed tire work. Changed bulbs, fuel injector service and recommended other services as needed.

Performed duties as assigned. Maintained & operated compactors, cleaned press rollers & ink mixing pots.

Answered a constant flow of customer calls with up to 10 calls in queue per minute. Effectively managed a high-volume of inbound customer calls. Addressed and resolved customer internet & service complaints empathetically and professionally. Accurately documented, researched and resolved customer service issues. Defused volatile customer situations calmly and courteously. Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Coordinated provisioning & maintenance for varied circuits including POTS, analog and digital data, trunks, 911circuits, ISDN, ADSL, IDSL, T1, T3, ST01, OC3 through OC192, DWDM, FITL, FTTC and ethernet circuits &LNP porting. Managed high volume & fast paced inbound & outbound calls. Managed list of customer trouble tickets thru resolution. Performed troubleshooting on DS0, T1 & fractional circuits to determine resolution & dispatched technicians as needed. Proactively monitored & tested circuits up to T3 to resolve performance issues. Familiar with: Lucent DDM2000, FT2000, DMX, DMXTND, DACSII, DACSIV, Fujitsu FLM150, FLM600,FLM2400, Flashwave 5150, Flashwave 7500; Tellabs 7100, Titan 5500, Juniper & Cisco routers, 5E & DMS100switches, CRS router, and Redback Smartedge.

Residential Heat & Air Service TechnicianQuality Assurance Supervisor - Shore Intermediate Maintenance Activity Norfolk, VaRadiological Controls Shift Supervisor - U.S.S Shenandoah (AD-44)Chief Reactor Watch - U.S.S Carl vinson (CVN-70)