Operational Management: Oversee day-to-day operations, ensuring that all processes run smoothly and efficiently. Implement and manage standard operating procedures to meet company goals and objectives.Process Improvement: Identify areas for process improvement and implement changes to increase productivity and reduce costs. Utilize data and metrics to drive decision-making and performance improvements.Managed 5 key client accounts, serving as primary point of contact to ensure exceptional service delivery and satisfaction.Oversaw order fulfillment, ensuring accuracy and timely dispatch in line with client SLAs.Monitored and reported on client-specific inventory levels, ensuring optimal stock availability.Analyzed performance metrics (on-time delivery, order accuracy) and provided actionable insights for continuous improvement.Collaborated with cross-functional teams to resolve operational challenges, enhancing efficiency and client satisfaction.Ensured compliance with contracts, safety standards, and legal regulations.Assisted in contract renewals, pricing negotiations, and identified opportunities for account growth.Managed billing and financial tracking for all accounts, ensuring accurate invoicing and prompt resolution of queries.

F&B Service captainOperations on the floor, Table management.Customer service & service recovery

Key rolesInvolved mainly in Logistics, Strategic planning and Human resourceLogistics for day-to-day operations and eventsStock management and awarenessStrategic planning of upcoming events, holidays and peak traffic.COGs planning, Setting of sales targets with a framework to help staffs attain both individual and team sales targets.Led several initiatives to progress a stagnating business model with the help of a senior staff