Wayne White Email & Phone Number

Clearwater, FL

Jacksonville, Florida Area

• Oversaw the daily operations for 20 brokerage staff, identifying strengths and weaknesses of team and providing appropriate coaching and motivation to allow them to successfully achieve established goals.
• Acted as the primary point of contact for the carriers and maintained and grew a book of business.
• Introduced and improved online products which enhanced efficiency and produced tremendous growth
• Handle administrative, supervisory, and product development duties as well as provide daily oversight to staff on their books of business.
• Played an instrumental role in the design and maintenance of rating programs for both in-house use by staff and online use by agentsto help make quoting, writing, and processing business more efficient.
• Analyze existing products to determine ways to maximize them and make them more profitable and effective.

Jacksonville, Florida Area

• Oversaw the daily operations of the agency including the direct supervision of 7 staff, writing and servicing business, taking care of customers on the phone and in office, and communicating with carriers.
• Supervised and serviced both personal lines and commercial customers, handling the majority of daily accounting functions (including organizing customer’s monthly statements, company statements, deposits, checks, etc.)
• Handled computer system administration for primarily Applied Systems and The Agency Manager (TAM), which included both the migration from the prior system (Agena) and handling system technical issues for the staff, as.
• Liaised as the primary contact between the agency and the software company.
• Performed similar system administration functions for the technical aspects of the document system Docstar.
• Hired, trained, coached, and attended to all other human resources matters for the staff.